Overview
On Site
USD 22.00 - 24.00 per hour
Full Time
Skills
Technical Support
Repair
Break/Fix
Computer Networking
Preventive Maintenance
SNC
UPS
Policies and Procedures
System Documentation
Security Clearance
Remote Support
Energy
Customer Engagement
Knowledge Sharing
Communication
Customer Service
Customer Satisfaction
Printers
Network
Software Troubleshooting
Computer Hardware
Higher Education
Audiovisual
Service Desk
Privacy
Marketing
Job Details
Location: Sheridan, CO
Salary: $22.00 USD Hourly - $24.00 USD Hourly
Description:
Our client is currently seeking a IT Support Technician II
IT Support Technician II
1 Year+
Englewood, CO
Duties: -Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, and other computer-related technologies and peripherals.
-Provide basic network support ensuring desktop and other networked peripherals full connectivity.
-Perform preventative maintenance and setup for a variety of computer related equipment and locations, including audio-visual conferencing systems and conference rooms.
-Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction.
-Address/resolve IT incidents/service request and/or escalate to the appropriate upper Tier IT teams when necessary; promptly enter / prioritizes/track/ monitor/ update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel "walk-ups". -Support organizational efforts and maintaining policies and procedures in the IT Department -Assist with the creation and maintenance of local site IT systems documentation.
*MUST BE ONSITE IN ENGLEWOOD, CO*
*NO SECURITY CLEARANCE REQUIRED*
Notes from the manager: This position is just standard desktop support, customer service mindset, high energy and customer engagement. No intake necessary, this is a backfill.
Skills: -Customer/solution ownership, an overall drive for excellence.
-Team focused with the capacity for knowledge sharing -Written and verbal communication skills with end users -Demonstrate a customer care philosophy that ensures a high level of customer satisfaction -Ability to understand user and business needs and translate to technical solutions -Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, and other related peripherals -Comprehensive troubleshooting skills of industry standard hardware and software products/services
Education: Associate's Degree in a related field of study with 2 or more years of relevant experience Higher education may substitute for relevant experience and relevant experience may be considered in lieu of required education.
Required Skills:
CONFERENCE ROOM SET UP
AUDIO VISUAL
SERVICE DESK
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $22.00 USD Hourly - $24.00 USD Hourly
Description:
Our client is currently seeking a IT Support Technician II
IT Support Technician II
1 Year+
Englewood, CO
Duties: -Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, and other computer-related technologies and peripherals.
-Provide basic network support ensuring desktop and other networked peripherals full connectivity.
-Perform preventative maintenance and setup for a variety of computer related equipment and locations, including audio-visual conferencing systems and conference rooms.
-Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction.
-Address/resolve IT incidents/service request and/or escalate to the appropriate upper Tier IT teams when necessary; promptly enter / prioritizes/track/ monitor/ update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel "walk-ups". -Support organizational efforts and maintaining policies and procedures in the IT Department -Assist with the creation and maintenance of local site IT systems documentation.
*MUST BE ONSITE IN ENGLEWOOD, CO*
*NO SECURITY CLEARANCE REQUIRED*
Notes from the manager: This position is just standard desktop support, customer service mindset, high energy and customer engagement. No intake necessary, this is a backfill.
Skills: -Customer/solution ownership, an overall drive for excellence.
-Team focused with the capacity for knowledge sharing -Written and verbal communication skills with end users -Demonstrate a customer care philosophy that ensures a high level of customer satisfaction -Ability to understand user and business needs and translate to technical solutions -Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, and other related peripherals -Comprehensive troubleshooting skills of industry standard hardware and software products/services
Education: Associate's Degree in a related field of study with 2 or more years of relevant experience Higher education may substitute for relevant experience and relevant experience may be considered in lieu of required education.
Required Skills:
CONFERENCE ROOM SET UP
AUDIO VISUAL
SERVICE DESK
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.