Overview
On Site
BASED ON EXPERIENCE
Contract - Independent
Contract - W2
Contract - 12+ mo(s)
Skills
Please refer to job description
Job Details
Role: ServiceNow Support
Location: Philadelphia (PA) HYBRID Day 1 onsite 3 days/week
Duration: 12 months
Position requirements
" Primary Support instances handling incidents and providing issues and fixes.
" ServiceNow development and integrations for ITSM module.
Resource who has worked on support engagements
" Prior experience and understanding on ServiceNow development and integrations for ITSM module.
" Oversee the incident and problem management processes, ensuring timely resolution of issues and identifying root causes for continuous improvement.
" Maintained production instances and non-production instances.
" Supported many teams on reviewing the code and configuration changes and deploying them to production instances.
" Experience with ServiceNow issues analysis and fixing for ITSM modules.
" Demonstrate in-depth knowledge of ServiceNow platform administration, configuration, customization, upgrade, and patching.
" Lead and mentor a team of ServiceNow engineers, providing guidance, technical expertise, and fostering a collaborative work environment.
" Work with a solid understanding of Agile project methodologies and ITIL processes.
Prashant Singh
Sr. Account Manager - Enterprise Business
Net2Source Inc.
Direct # | Board # Ext. 509 | Fax:
Office: 270 Davidson Ave, Suite 704, Somerset, NJ 08873
LinkedIn:
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