Overview
On Site
USD 41,600.00 per year
Full Time
Skills
Software Support
Repair
Computer hardware
Operating systems
Data
Intelligence Server
Preventive maintenance
IMPACT
Accountability
Customer satisfaction
Service delivery
Technical Support
Management
Effective communication
Hardware Support
IBM
Servers
Computer networking
Storage
Switches
Routers
Printers
Adaptability
Job Details
Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.
Your Role and Responsibilities
IBM seeks to hire a System Services Representative in Las Vegas, Nevada. This role is for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and Multi-Vendor system products including hardware, networking, software and various operating systems in a data center environment. Individual could be responsible for Intel server, storage, printer and networking equipment. This individual would be the primary technical interface supporting clients in the area. Including advising clients regarding preventative maintenance, configuration, operation and environmental factors that may impact product performance or impair the client's IT operation. They may also perform services activities such as system assurance, system-level problem determination, discontinuance and system relocation activities when requested or required. They are accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for our clients. When critical situations occur, they are the IBM technical interface to clients and manage the situation until a resolution is found. An in-depth background check may be required by area client's to be on-boarded and gain access to their facility. Passing this type of background check is essential to success in this job role.
Required Technical and Professional Expertise
Preferred Technical and Professional Expertise
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.
Your Role and Responsibilities
IBM seeks to hire a System Services Representative in Las Vegas, Nevada. This role is for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and Multi-Vendor system products including hardware, networking, software and various operating systems in a data center environment. Individual could be responsible for Intel server, storage, printer and networking equipment. This individual would be the primary technical interface supporting clients in the area. Including advising clients regarding preventative maintenance, configuration, operation and environmental factors that may impact product performance or impair the client's IT operation. They may also perform services activities such as system assurance, system-level problem determination, discontinuance and system relocation activities when requested or required. They are accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for our clients. When critical situations occur, they are the IBM technical interface to clients and manage the situation until a resolution is found. An in-depth background check may be required by area client's to be on-boarded and gain access to their facility. Passing this type of background check is essential to success in this job role.
Required Technical and Professional Expertise
- Valid Drivers License
- Reliable Vehicle
- Technical Background
- High School Diploma
- Effective Communication
- Technical Experience Supporting Clients
Preferred Technical and Professional Expertise
- Technical School Degree / Diploma
- Experience in Hardware Support of IBM and/ or OEM Servers, Networking, Storage, Switches and Routers
- OEM Printers
- Flexibility & Adaptability, Responsible to others, and technical excellence
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.