AVP, Collections Strategy and Analytics

.
What will you be doing?

Barclays Services LLC seeks AVP, Collections Strategy and Analytics in New York, New York (multiple positions available):

Utilize knowledge of operations research and related data science and quantitative skills in order to manage, track, and optimize collections and recoveries strategy for the first line

across the US Consumer Bank.

Utilize fluency in collections field knowledge, oversee the historical, current, and forward looking performance trends and be able to present details on those trends to a wide range of

stakeholders.

Responsible for developing new contact strategies while monitoring performance of new and existing strategies by performing statistical testing.

Responsible for partnering with cross-functional groups to adapt strategies to align with new legal and regulatory changes.

Utilize various complex quantitative tools and technologies including SAS, ORACLE, Tableau, AWS, and Python to manage and monitor credit strategies related to customers in

collections.

Develop robust Management Information for collections and operations across products to support customer profiles and performance.

Identify opportunities to optimize current credit and operational strategy across products.

Develop, manage and maintain effective working relationships with people at all levels across BCUS, Operations, and CRO.

Coordinate with senior leaders across BCUS to ensure their full understanding and exposure to the key risks and trends involved in the risk profile and performance of the US business.

Incorporate bureau and other external data to further enhance credit strategy.

Drive decisions relating to portfolio-level analytics and credit strategy development that will govern the overall management of customer collections for the US Cards and Loans

portfolios.

May Telecommute.

May work remotely from anywhere in the United States.

Salary / Rate Minimum/yr: $162,950 per year

Salary / Rate Maximum/yr: $179,245 per year

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available .

This position is eligible for incentives pursuant to Barclays Employee Referral Program.

Purpose of the role

To collaborate with customers and negotiate repayment arrangements on outstanding loans/credit card repayments.

Accountabilities

• Provision of excellent customer service, adherent to Barclays policies and procedures, by responding and resolving customer requests and inquiries effectively.
• Collaboration with internal stakeholders, including the relevant risk management teams, to align collection activities and comply with regulatory requirements and internal processes.
• Collaboration across functional projects and initiatives to support the broader business operations team.
• Support the business operation function team with day-to-day collection activities including customer service, risk management and compliance.
• Communication to customers with outstanding loans and/or credit card payments to negotiate payment arrangements and resolve any financial delinquencies.
• Maintenance of accurate and up-to-date records of all collection activities, including customer interactions, payment plans and account status updates.
• To collaborate with customers and negotiate repayment arrangements on outstanding loans/credit card repayments.

Assistant Vice President Expectations

• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.