Overview
On Site
USD 50.00 - 90.00 per hour
Full Time
Skills
IT Service Management
Forms
Workflow
Dashboard
Reporting
Netcool
Apache Kafka
Business Process
Customer Experience
Customization
Scrum
UI
User Experience
Documentation
Data Migration
Configuration Management
Configuration Management Database
Data Quality
Security+
DoD
Security Clearance
IT Infrastructure
Customer Service
Multitasking
Communication
Virtual Team
Articulate
Leadership
Test Methods
Management
Team Service Management
IBM Tivoli Storage Manager
Network
Inventory
Order Management
Telecommunications
JIRA
Git
Confluence
ITIL
Amazon Web Services
Cloud Computing
ServiceNow
Systems Engineering
Computer Science
Information Systems
Science
Engineering Management
System Integration
SAFE
Agile
Legacy Systems
Automated Testing
Test-driven Development
Continuous Integration and Development
Kanban
DevOps
DevSecOps
Continuous Integration
Continuous Delivery
Taxes
Life Insurance
Collaboration
Partnership
Law
Job Details
Description
Job Description
We are working on a monumental DOD project to upgrade communication protocols. We are looking for several ServiceNow Developers.
Candidate must be able to be on site at Fort Meade, Scott AFB, or Hill AFB daily. At a minimum, a Secret clearance is required upon the start of employment and within 14 days following the start date the employee must obtain their Security + certification.
As Sr. ServiceNow Developer you will perform configuration, development, support, and maintenance of the ServiceNow implementation. Works with external and internal stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment, automated workflows through ServiceNow Service Catalogs and key ITIL processes like Request, Incident, Problem, Change, Knowledge, and other modules.
Primary Responsibilities
Support the standup, configuration and implementation of ServiceNow's ITSM, OMT, TSM, and TSOM modules.
Create and maintain Forms, Reports, Views, Workflows, Groups and Roles
Create, maintain and enhance Dashboards and reporting, including scheduled reports
Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc)
Coordinate and support application and platform upgrades
Assist with design, creation and cataloging of business process flows
Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies
Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs
Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow
Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance
Interact with the customer to address Systems Engineering technical considerations and associated problems, issues or conflicts
Developing, configuring, and customizing the ServiceNow platform to fit business requirements.
Troubleshoot and resolve problems.
Orchestrate and automate tasks.
Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.
Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst, and other team members.
Follow, maintain, and apply documentation best practice policies, procedures, and process throughout ServiceNow development.
Collaborate with cross-functional teams to gather input to support ongoing business needs for Service Now configuration, implementation, and support.
Review and apply any additional UI/UX requirements from external and internal team and align into ServiceNow development.
Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation.
Support data migration as needed.
Design and implement solutions following established Configuration Management policies and standards.
Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained.
Works with and mentors junior developers to guide and coach them throughout each project.
Basic Qualifications
Requires a ship.
Hold and active security certification that meets DOD 8570 IAT level II or higher (i.e., Security+)
Must hold an active DoD Secret clearance.
Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support
Bachelor's Degree with 8 - 12 years of relevant experience or master's with 6-10 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable.
At least 6 years of experience with the design, development, and support of technology infrastructure.
At least 4 years of ServiceNow development.
Experience with ServiceNow upgrades.
The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.
Ability to multi-task and self-assign work in a fast-paced environment.
Strong communication skills that enable proactive and effective collaboration with a virtual team, including
the ability to clearly articulate status and present to both customers and program leadership. Candidate
shall have the ability to develop and present management level briefings.
Demonstrate potential and willingness to learn and adapt to rapid changes in technology.
Willing to assist and train junior developers.
Preferred Qualifications
ServiceNow Certified Application Developer
Experience or familiarity with Agile development and testing methodology
Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.
Experience with JIRA, Git and Confluence.
Understanding of ITIL foundation or ITIL certified.
AWS cloud and ServiceNow certifications.
Bachelor's degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline
Experience working with large software systems including hardware integration and test.
Experience working with multi-disciplinary technical development teams.
Experience using SAFe as the agile development methodology.
Experience moving from a legacy application to a new application
Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team.
Experience using Kanban to improve flow on support teams.
Experience with DevOps/DevSecOps and CI/CD implementation.
Pay and Benefits
The pay range for this position is $50.00 - $90.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Ogden,UT.
Application Deadline
This position is anticipated to close on Apr 10, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Description
We are working on a monumental DOD project to upgrade communication protocols. We are looking for several ServiceNow Developers.
Candidate must be able to be on site at Fort Meade, Scott AFB, or Hill AFB daily. At a minimum, a Secret clearance is required upon the start of employment and within 14 days following the start date the employee must obtain their Security + certification.
As Sr. ServiceNow Developer you will perform configuration, development, support, and maintenance of the ServiceNow implementation. Works with external and internal stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment, automated workflows through ServiceNow Service Catalogs and key ITIL processes like Request, Incident, Problem, Change, Knowledge, and other modules.
Primary Responsibilities
Support the standup, configuration and implementation of ServiceNow's ITSM, OMT, TSM, and TSOM modules.
Create and maintain Forms, Reports, Views, Workflows, Groups and Roles
Create, maintain and enhance Dashboards and reporting, including scheduled reports
Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc)
Coordinate and support application and platform upgrades
Assist with design, creation and cataloging of business process flows
Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies
Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs
Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow
Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance
Interact with the customer to address Systems Engineering technical considerations and associated problems, issues or conflicts
Developing, configuring, and customizing the ServiceNow platform to fit business requirements.
Troubleshoot and resolve problems.
Orchestrate and automate tasks.
Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.
Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst, and other team members.
Follow, maintain, and apply documentation best practice policies, procedures, and process throughout ServiceNow development.
Collaborate with cross-functional teams to gather input to support ongoing business needs for Service Now configuration, implementation, and support.
Review and apply any additional UI/UX requirements from external and internal team and align into ServiceNow development.
Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation.
Support data migration as needed.
Design and implement solutions following established Configuration Management policies and standards.
Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained.
Works with and mentors junior developers to guide and coach them throughout each project.
Basic Qualifications
Requires a ship.
Hold and active security certification that meets DOD 8570 IAT level II or higher (i.e., Security+)
Must hold an active DoD Secret clearance.
Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support
Bachelor's Degree with 8 - 12 years of relevant experience or master's with 6-10 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable.
At least 6 years of experience with the design, development, and support of technology infrastructure.
At least 4 years of ServiceNow development.
Experience with ServiceNow upgrades.
The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.
Ability to multi-task and self-assign work in a fast-paced environment.
Strong communication skills that enable proactive and effective collaboration with a virtual team, including
the ability to clearly articulate status and present to both customers and program leadership. Candidate
shall have the ability to develop and present management level briefings.
Demonstrate potential and willingness to learn and adapt to rapid changes in technology.
Willing to assist and train junior developers.
Preferred Qualifications
ServiceNow Certified Application Developer
Experience or familiarity with Agile development and testing methodology
Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.
Experience with JIRA, Git and Confluence.
Understanding of ITIL foundation or ITIL certified.
AWS cloud and ServiceNow certifications.
Bachelor's degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline
Experience working with large software systems including hardware integration and test.
Experience working with multi-disciplinary technical development teams.
Experience using SAFe as the agile development methodology.
Experience moving from a legacy application to a new application
Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team.
Experience using Kanban to improve flow on support teams.
Experience with DevOps/DevSecOps and CI/CD implementation.
Pay and Benefits
The pay range for this position is $50.00 - $90.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Ogden,UT.
Application Deadline
This position is anticipated to close on Apr 10, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.