Overview
On Site
USD 17.00 - 18.50 per hour
Full Time
Skills
Mortgage
Mortgage Servicing
Insurance
Finance
Multitasking
Research
Corporate Social Responsibility
SAP BASIS
Problem Solving
Customer Service
Microsoft Windows
Typing
Communication
Job Details
Description
Mortgage Servicing Class - 1/29 Start Date
***NO TIME OFF IN FIRST 4 WEEKS!***
Responsibilities:
Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.
This person will be responsible for handling inbound calls pertaining to insurance servicing questions.
Will receive questions from borrowers, insurance agents and financial institutions.
The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.
Majority of calls will be in regards to payment and/or coverage questions.
The CSR must be able to multi-task between various systems to research and document the phone calls.
The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.
Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.
MUST HAVE:
At least 1 year of RECENT customer service experience
Efficient in using a windows PC computer and navigating their software system (super easy to learn)
typing: at least 35 WPM
Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)
Reliable transportation
***NO TIME OFF IN FIRST 4 WEEKS!***
Pay and Benefits
The pay range for this position is $17.00 - $18.50
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Troy,MI.
Application Deadline
This position will be accepting applications until Jan 17, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Mortgage Servicing Class - 1/29 Start Date
***NO TIME OFF IN FIRST 4 WEEKS!***
Responsibilities:
Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.
This person will be responsible for handling inbound calls pertaining to insurance servicing questions.
Will receive questions from borrowers, insurance agents and financial institutions.
The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.
Majority of calls will be in regards to payment and/or coverage questions.
The CSR must be able to multi-task between various systems to research and document the phone calls.
The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.
Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.
MUST HAVE:
At least 1 year of RECENT customer service experience
Efficient in using a windows PC computer and navigating their software system (super easy to learn)
typing: at least 35 WPM
Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)
Reliable transportation
***NO TIME OFF IN FIRST 4 WEEKS!***
Pay and Benefits
The pay range for this position is $17.00 - $18.50
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Troy,MI.
Application Deadline
This position will be accepting applications until Jan 17, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.