Service Desk Technician (Executive support)

Job Posting: Executive IT Support Specialist - White Glove Service
Onsite: West Omaha, NE

As the Executive IT Support Specialist, you will play a key role in ensuring our executive team receives unparalleled IT support. This role will involve a mix of proactive IT management, on-demand assistance, training, troubleshooting, and continuous improvement of our IT services. You will be the go-to point of contact for any technical requests and work with cross-functional experts to provide seamless IT solutions for our executives.

Key Responsibilities:
1. Executive Support Team Management:

• Establish and oversee a dedicated IT support team tailored for executives.
• Ensure fast response times and customized support for all executive IT needs and inquiries.
• Manage the activation and deactivation of specialized technical support based on executive requirements.

2. Proactive IT Maintenance and Monitoring:

• Regularly inspect and maintain executive IT devices, including laptops, desktops, and mobile devices.
• Implement proactive monitoring to detect and address potential IT issues before they impact the executives.

3. On-Demand IT Assistance:

• Provide immediate IT services for setting up new devices, troubleshooting, and enhancing device performance.
• Offer prompt support during critical IT situations or emergencies.

4. Enhanced Data Security:

• Apply advanced security protocols to safeguard executive data and communications.
• Ensure full adherence to relevant data protection laws and company security policies.

5. Smooth Technology Integration:

• Guarantee seamless implementation of new technologies and tools for executives.
• Offer training and consistent support for new software, hardware, or technologies as required.

7. Detailed Documentation and Reporting:

• Keep comprehensive records of all IT support tasks, configurations, and incidents.
• Generate regular reports on IT performance, including response times, issue resolutions, and system health updates.

9. Ongoing Service Improvement and Feedback:

• Continuously enhance IT support services by gathering and acting on executive feedback.
• Regularly seek input from executives to identify areas for improvement and resolve any concerns.

Qualifications:

• At least 5 years of IT support experience, ideally in a corporate or executive support role.
• Extensive knowledge of IT systems, including hardware, software, networking, and mobile technologies.
• Experience supporting O365, Windows 10 and 11, MS Outlook
• Strong troubleshooting and training experience, with a focus on high-quality IT service delivery.
• Familiarity with corporate policies, data security regulations, and advanced security protocols.
• Capability to prioritize tasks effectively and respond quickly to urgent IT requests.
• Excellent communication skills, with the ability to work effectively with C-suite executives.
• Strong organizational skills and meticulous attention to detail.

Preferred Qualifications:

• A+ Certification
• Previous experience in executive support or a white-glove service environment.
• Familiarity with ITIL or similar IT service management frameworks.
• Experience managing vendor relationships and collaborating with third-party service providers.

If you are passionate about providing exceptional IT support and are seeking a rewarding challenge, apply today and become an integral part of a team committed to delivering seamless technology solutions to our leadership.

#dice