Overview
On Site
USD 18.00 - 20.00 per hour
Contract - W2
Contract - Independent
Skills
Help desk
Tier 1
Software troubleshooting
Virtual private network
LAN
WAN
Laptop
Computer hardware
Cloud computing
Customer service
FOCUS
Customer satisfaction
Microsoft Windows
Active Directory
Microsoft Office
Management
Finance
Accounting
Marketing
Legal
Customer support
Online training
Artificial intelligence
Insurance
.NET
Job Details
Description
We are seeking a Help Desk Analyst II to join our team in the customer services industry, located in PHILADELPHIA, Pennsylvania, 19107-3426, United States. In this role, you will be tasked with providing technological support, troubleshooting hardware and software issues, and managing various IT systems. This opportunity offers a long-term contract employment.
PART-TIME; 100% ONSITE
Responsibilities:
Provide assistance and support through internal ticket system, phone, and email to resolve issues promptly
Handle Tier 1 hardware and software troubleshooting tasks
Image and deploy Windows OS
Administer access to Office 365 email accounts
Oversee VPN and File permissions and access
Ensure the smooth operation of LAN/WAN networks
Remotely reimage laptops as needed
Utilize your skills in Desktop Hardware, Cloud Computing, Customer Service, Windows 10, Active Directory, and Office 365.
PART-TIME; 100% ONSITE
Requirements
PART-TIME; 100% ONSITE
Proficiency in Desktop Hardware, with a solid understanding of its components and troubleshooting techniques.
Experience with Cloud Computing solutions, able to manage and maintain cloud-based systems.
Strong Customer Service skills, with a keen focus on resolving issues and maintaining customer satisfaction.
Thorough knowledge of Windows 10, including installation, configuration, and system maintenance.
Familiarity with Active Directory, able to manage user accounts and troubleshoot related issues.
Competency in Office 365, capable of managing user accounts, and providing support for all applications within the suite.
PART-TIME; 100% ONSITE
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are seeking a Help Desk Analyst II to join our team in the customer services industry, located in PHILADELPHIA, Pennsylvania, 19107-3426, United States. In this role, you will be tasked with providing technological support, troubleshooting hardware and software issues, and managing various IT systems. This opportunity offers a long-term contract employment.
PART-TIME; 100% ONSITE
Responsibilities:
Provide assistance and support through internal ticket system, phone, and email to resolve issues promptly
Handle Tier 1 hardware and software troubleshooting tasks
Image and deploy Windows OS
Administer access to Office 365 email accounts
Oversee VPN and File permissions and access
Ensure the smooth operation of LAN/WAN networks
Remotely reimage laptops as needed
Utilize your skills in Desktop Hardware, Cloud Computing, Customer Service, Windows 10, Active Directory, and Office 365.
PART-TIME; 100% ONSITE
Requirements
PART-TIME; 100% ONSITE
Proficiency in Desktop Hardware, with a solid understanding of its components and troubleshooting techniques.
Experience with Cloud Computing solutions, able to manage and maintain cloud-based systems.
Strong Customer Service skills, with a keen focus on resolving issues and maintaining customer satisfaction.
Thorough knowledge of Windows 10, including installation, configuration, and system maintenance.
Familiarity with Active Directory, able to manage user accounts and troubleshoot related issues.
Competency in Office 365, capable of managing user accounts, and providing support for all applications within the suite.
PART-TIME; 100% ONSITE
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.