D&A ServiceNow Technology Manager

Professionals in the Talent Channel may apply and be considered for the role regardless of US office location.

Recruiting for this role ends on May 3rd, 2025.

Work you'll do

As a ServiceNow Technology Project Manager, you will work closely to support the ServiceNow HRSD application. Key responsibilities include:

• Manage Technology Operations: Oversee the ServiceNow product, stabilize operations and drive system enhancements.
• Product Backlog Management:
• Prioritize, scope, and schedule internal configuration and development.
• Coordinate with Stakeholders to prioritize changes and enhancements.
• Manage deadlines and delivery schedules.
• Work with Deloitte Technology to expedite backlog work.
• Strategic Advisory Role: Act as a strategic advisor to Talent, coordinating with subject matter experts to ensure appropriate Talent representation in preparation, design, and testing workshops.
• Stakeholder Management:
• Collaborate with customers to identify and resolve issues, enhancing their operational efficiency through best practices and various tools.
• Develop and implement a stakeholder outreach process to address evolving needs and underlying concerns effectively.
• Gain a comprehensive understanding of each stakeholder's business, including relevant laws and regulations, to anticipate and adapt to potential changes in processes and technology.
• Ensure Project/Operations Success: Keep project teams/vendors on task, manage technical and vendor calls as needed.
• Project Planning and Management: Document and oversee the project plan, resources, timeline, and budget. Manage risks, actions, issues, and decision logs ensuring timely resolution and escalation as needed.
• Cross-Functional Collaboration:
• Work closely with Talent, Consulting, and Deloitte Technology teams to deliver effective technology solutions.
• This includes updating status reports, facilitating project meetings and workshops, and supporting the user acceptance testing process.
• Technology Landscape Insight: Understand the broader Talent technology landscape to advise on system changes.
• Support System Integration: Partner with Deloitte Technology to maintain our existing ServiceNow integrations.
• Risk Management: Implement effective quality, risk, and issue management processes.
• Team Leadership: Lead and develop our USI colleagues, providing guidance on technical support, issue resolution, and legal/compliance matters.
• Mentorship: Mentor junior colleagues, acting as an escalation point for the team and Talent stakeholders.

The Team Significant shifts in both the environment and our firm strategy, talent management, and our current Deloitte workforce are evolving at a critical pace. The firm is embracing this unique opportunity to not only rethink how we deliver our services, but also where and how we source, hire and develop talent, and drive a differentiated talent experience for our people.

Deloitte's Talent Innovation & Solutions (TIS) talent strategy team collaborates across each of the Deloitte businesses to shape the future of workforce strategy and talent management - including the design, development, and implementation of 'future of work' strategies, human centered end-to-end workforce solutions, and strategic workforce planning initiatives. The team tackles the firm's most critical workforce strategy opportunities through the design of innovative strategies and solutions that are propelling us into the future of work.

Given the nature of our work, our team culture focuses on nurturing personal growth, learning, and development to elevate everyone's professional journey. We provide the support and resources our team members need to excel in their roles and thrive, from mentorship and coaching to a strong commitment to well-being, mental and physical health.

Qualifications Required:

• Bachelor's degree
• Minimum of 10 years of relevant work experience leading/implementing new Talent systems or enhancements from concept to deployment and/or operational experience managing a large complex Talent application, including technical aspects of support
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Ability to travel 0-5%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred:

• ServiceNow product experience, preferably HRSD
• Strong knowledge of leading-edge project management methodologies and experience supporting the implementation of new Talent systems and processes
• Strong project management and organizational skills, particularly in managing multiple project priorities simultaneously
• Ability to communicate complex information with individuals at all levels
• Ability to identify issues, present solutions, and determine the best course of action through analysis and input gathering.
• Detail-oriented with strong communication skills, both verbal and written
• Strong written/verbal executive communication and presentation skills; strong listening, facilitation and influencing skills with audiences of all management and leadership levels
• Knowledge of the professional services industry

Information for applicants with a need for accommodation: ;br>
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,600-$179,900.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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