Overview
On Site
USD 20.00 - 35.00 per hour
Full Time
Skills
FOCUS
Problem solving
Analytical skill
Windows Client
Help desk
Service desk
Asset management
Inventory
Laptop
iPad
Project planning
Facilitation
Lifecycle management
Technical Support
Documentation
IT infrastructure
Training
User experience
Vendor management
Management
Computer hardware
Procurement
Regulatory Compliance
Taxes
Life insurance
Collaboration
Partnership
Law
Job Details
Description
This role will focus on and develop a strategy for managing the lifecycle of laptops and iPads, ensuring optimal performance, user support, and efficient asset management. The ideal candidate will possess a strong technical excellent problem-solving and analytical skills, exceptional time management, and a passion for providing white glove support to end-users.
Skills
Support, Troubleshooting, Hardware, Imaging, Windows, Customer service, Help desk support, Mac, Mobile, Service desk
Top Skills Details
Support,Troubleshooting,Hardware,Imaging
Additional Skills & Qualifications
Asset Management: In partnership with the Asset Team, maintain an accurate inventory of laptops and iPads, tracking device status and lifecycle phases.
Deployment: Develop and lead project plan to coordinate the setup, configuration, and deployment of new devices, ensuring all software are properly implemented.
Maintenance & Repairs: Conduct regular maintenance and troubleshooting for hardware issues, facilitating repairs as needed.
Lifecycle Management: Ownership of the end user compute lifecycle. Develop strategy for lifecycle from procurement to retirement, including upgrades and replacements.
User Support: Provide technical assistance to end-users, addressing hardware-related inquiries and resolving issues efficiently.
Documentation: Create and maintain detailed documentation regarding hardware specifications, warranty information, and support processes.
Collaboration: Work closely with other IT staff to ensure devices integrate seamlessly within the organization's IT infrastructure.
Training & Education: Train users on best practices for device usage, security, and maintenance to enhance user experience.
Vendor Management: Manage relationships with hardware vendors for procurement, repairs, and warranty services.
Compliance: Ensure all devices adhere to organizational policies, security standards, and best practices.
Pay and Benefits
The pay range for this position is $20.00 - $35.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Menasha,WI.
Application Deadline
This position will be accepting applications until Jan 10, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
This role will focus on and develop a strategy for managing the lifecycle of laptops and iPads, ensuring optimal performance, user support, and efficient asset management. The ideal candidate will possess a strong technical excellent problem-solving and analytical skills, exceptional time management, and a passion for providing white glove support to end-users.
Skills
Support, Troubleshooting, Hardware, Imaging, Windows, Customer service, Help desk support, Mac, Mobile, Service desk
Top Skills Details
Support,Troubleshooting,Hardware,Imaging
Additional Skills & Qualifications
Asset Management: In partnership with the Asset Team, maintain an accurate inventory of laptops and iPads, tracking device status and lifecycle phases.
Deployment: Develop and lead project plan to coordinate the setup, configuration, and deployment of new devices, ensuring all software are properly implemented.
Maintenance & Repairs: Conduct regular maintenance and troubleshooting for hardware issues, facilitating repairs as needed.
Lifecycle Management: Ownership of the end user compute lifecycle. Develop strategy for lifecycle from procurement to retirement, including upgrades and replacements.
User Support: Provide technical assistance to end-users, addressing hardware-related inquiries and resolving issues efficiently.
Documentation: Create and maintain detailed documentation regarding hardware specifications, warranty information, and support processes.
Collaboration: Work closely with other IT staff to ensure devices integrate seamlessly within the organization's IT infrastructure.
Training & Education: Train users on best practices for device usage, security, and maintenance to enhance user experience.
Vendor Management: Manage relationships with hardware vendors for procurement, repairs, and warranty services.
Compliance: Ensure all devices adhere to organizational policies, security standards, and best practices.
Pay and Benefits
The pay range for this position is $20.00 - $35.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Menasha,WI.
Application Deadline
This position will be accepting applications until Jan 10, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.