Overview
On Site
$30 - $35
Contract - Independent
Contract - 12 Month(s)
Skills
Active Directory
Computer Hardware
Customer Service
Service Desk
Operating Systems
Software Packaging
Network
Technical Support
Writing
Job Details
Systems Support Specialist Level
Location: 9660 Ecology Lane, Sacramento, CA 95826 (Onsite)
Duration: 6-12 Months+
Job Description:
This role will require:
- Strong customer service skills Knowledge of Active Directory or other identity management system
- Attention to detail Ability to work with rapidly changing priorities
- Experience with troubleshooting Windows systems
- Good verbal and writing skills for customer interaction and documentation
- Second-level Service Desk support tickets (85% remote and 15% desk-side), resolve hardware and software issues and assist customers remotely with DUO, NetMotion, and network resource connectivity.
- Deployment of MECM GUI and Headless images, and software deployments both manual and as MECM task sequence software packages.
- Update both hardware and software assignments in Manifest.
- Assist users in operating systems, application programs, utilities, and hardware operations. Image, install and move IT-related equipment.
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