Overview
Skills
Job Details
Job Description
Who We Are
Agilant Solutions, Inc. (www.goagilant.com) is an international provider of digital transformation and enterprise managed services. We leverage our extensive industry experience and IT best-practices for a simple reason; to empower our clients to become heroes in responding to competitive and business needs. It is our commitment to make them excel. Agilant provides a complete breadth of distributed IT solutions through our integrated practices.
Job Requirements
Previous experience working in a call center or help desk environment preferred
Experience in data entry or with an IT Retailer or Supplier (e.g., Best Buy, Geek Squad, Office Max)
Excellent communication and customer service skills
Knowledge of Windows and Office 365
Managing several priorities in an ever-changing environment
Plan, develop, and implement training on products and sales techniques
Strong verbal, written, and presentation skills
Reliable transportation to the office on weekdays
Any certifications such as A+ or MTA preferred
Skills
Must be organized and self-motivated
High energy personality
Ability to motivate team members to meet or exceed expectations through positive reinforcement
Goal oriented
Bilingual in Spanish and English a plus
Responsibilities
Responsible for maintaining a professional relationship with clients
Proprietary troubleshooting techniques to resolve a customer s technical issues
Deliver service and support to end-users via phone
Documenting call history for service events
Have a working knowledge of client processes
Compensation
$16 - $18
Paid time off
Comprehensive benefits including Health, Dental, Vision, Life Insurance, and 401(k)
Paid training and advancement opportunities
Equal Opportunity
Agilant Solutions, Inc is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need.