Overview
On Site
USD 19.00 - 23.00 per hour
Full Time
Skills
Customer Retention
Call Center
Documentation
Remote Support
End-user Training
Technical Marketing
Customer Experience
Repair
Electronics
Electrical Engineering
Microsoft Office
Enterprise Resource Planning
Access Control
RV
Electrical Wiring
DVM
MEI
Technical Support
Soft Skills
Conflict Resolution
Problem Solving
Schematics
English
Organizational Skills
Management
Presentations
Writing
Communication
Teamwork
Accountability
Taxes
Life Insurance
Collaboration
Partnership
Law
Job Details
Must have technical mechanic knowledge, ideally within the boating or RV industry!
Description
The technical support team creates a positive customer experience by assisting in customer retention via technical troubleshooting, product selection, and warranty repair/replacement. This individual will contribute to the call center and ensure that all commitments to customers are met in a timely fashion. This individual will be responsible for technical support for our consumer product lines.
Drive positive consumer experience through technical support via phone & email
Answer product questions including features, benefits, installation, appropriate sizing of
products, interaction with other products within the applications, etc.
Execute call center documentation and processing
Resolve customer questions, provide remote troubleshooting, responding to emails &
voicemails.
Assist in Development of FAQs and troubleshooting guides
Review product training presentations
Organize and document proven processes and procedures.
Assist in reviewing manuals, technical bulletins, and technical marketing artwork to ensure
positive customer experience and accuracy.
Troubleshoot and diagnose using schematics, wiring diagrams, and assorted tools.
Ensure timely processing and electronic capture of consumer & case information into Navico
Group systems
Assist consumers thru product replacement or repair programs
Skills & Qualifications
Must Haves:
- 1 year of experience in Marine Electronics, Boating Accessory installations, or RV electrical installations desired (Electrical products, RV's, Boats, or have Technical experience with AC and DC electrical) boating/marina, RV, Camping, ATV, outdoor sporting machines or industrial industry
- Practical computer application literacy (including Microsoft Office Suite, ERP System, and ability to learn internal systems)
- Practical experience and knowledge of AC and DC marine and RV electrical (wiring, wire termination, basic circuit analyze, use of DVM)
Nice Haves:
- ABYC, NMEA, or MEI certification a plus
- Prior experience in consumer technical support highly recommended
- FCC License is a plus
Soft Skills:
- Proven troubleshooting skills and experience/ability to work through conflict and use effective problem solving techniques.
- Problem solving and analysis; interpersonal relations; verbal and written communications; organization
- Proven ability to read and interpret documents such as safety rules, schematics, operation and maintenance manuals in English
- Team player with good organizational skill and time management.
- Excellent presentation skills (writing, speaking & telephone)
- Excellent organizational, oral, and written communication skills to effectively communicate with the team and customers
- A positive, can-do attitude
- Teamwork and collaboration-oriented
- Professional poise and presence
- Determination and bias for action
- Personal accountability/ownership mentality
- Good judgment, respect for others, and integrity
- Strong ability to work with different types of people
Pay and Benefits
The pay range for this position is $19.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Menomonee Falls,WI.
Application Deadline
This position is anticipated to close on Apr 30, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Description
The technical support team creates a positive customer experience by assisting in customer retention via technical troubleshooting, product selection, and warranty repair/replacement. This individual will contribute to the call center and ensure that all commitments to customers are met in a timely fashion. This individual will be responsible for technical support for our consumer product lines.
Drive positive consumer experience through technical support via phone & email
Answer product questions including features, benefits, installation, appropriate sizing of
products, interaction with other products within the applications, etc.
Execute call center documentation and processing
Resolve customer questions, provide remote troubleshooting, responding to emails &
voicemails.
Assist in Development of FAQs and troubleshooting guides
Review product training presentations
Organize and document proven processes and procedures.
Assist in reviewing manuals, technical bulletins, and technical marketing artwork to ensure
positive customer experience and accuracy.
Troubleshoot and diagnose using schematics, wiring diagrams, and assorted tools.
Ensure timely processing and electronic capture of consumer & case information into Navico
Group systems
Assist consumers thru product replacement or repair programs
Skills & Qualifications
Must Haves:
- 1 year of experience in Marine Electronics, Boating Accessory installations, or RV electrical installations desired (Electrical products, RV's, Boats, or have Technical experience with AC and DC electrical) boating/marina, RV, Camping, ATV, outdoor sporting machines or industrial industry
- Practical computer application literacy (including Microsoft Office Suite, ERP System, and ability to learn internal systems)
- Practical experience and knowledge of AC and DC marine and RV electrical (wiring, wire termination, basic circuit analyze, use of DVM)
Nice Haves:
- ABYC, NMEA, or MEI certification a plus
- Prior experience in consumer technical support highly recommended
- FCC License is a plus
Soft Skills:
- Proven troubleshooting skills and experience/ability to work through conflict and use effective problem solving techniques.
- Problem solving and analysis; interpersonal relations; verbal and written communications; organization
- Proven ability to read and interpret documents such as safety rules, schematics, operation and maintenance manuals in English
- Team player with good organizational skill and time management.
- Excellent presentation skills (writing, speaking & telephone)
- Excellent organizational, oral, and written communication skills to effectively communicate with the team and customers
- A positive, can-do attitude
- Teamwork and collaboration-oriented
- Professional poise and presence
- Determination and bias for action
- Personal accountability/ownership mentality
- Good judgment, respect for others, and integrity
- Strong ability to work with different types of people
Pay and Benefits
The pay range for this position is $19.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Menomonee Falls,WI.
Application Deadline
This position is anticipated to close on Apr 30, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.