Overview
On Site
Full Time
Skills
Technical Support
Computer hardware
Management
Training
Call center
Help desk
Job Details
OVERVIEW
Answer incoming calls from store level to analyze, troubleshoot and resolve technology and equipment issues.
RESPONSIBILITIES (other duties may be assigned)
Provide first line technical support for technology hardware and software and troubleshoot maintenance equipment issues at store level. Route store level inquires to specific corporate departments who can take action on issues and/or answer questions appropriately. Monitor, evaluate and analyze system alarms via Device Monitoring applications. Create calls and dispatch technicians as necessary. Identify and escalate priority issues. Review and recommend modifications to procedures and processes to Management team. Coordinate service with Facility Support Technicians, Field Technicians and Dispatch Specialists to address equipment issues at store level. Contact outside service providers to handle issues as deemed necessary. Use reports and technology as a tool to ensure issues are resolved. Provide on-the-job to new employees.
QUALIFICATIONS
(Equivalent combinations of education, licenses, certifications and/or experience may be considered)
Education
Experience
Licenses/Certifications
Tools & Equipment
Answer incoming calls from store level to analyze, troubleshoot and resolve technology and equipment issues.
RESPONSIBILITIES (other duties may be assigned)
QUALIFICATIONS
(Equivalent combinations of education, licenses, certifications and/or experience may be considered)
Education
- High School/GED/Sheetz Training required
Experience
- Minimum 2 years' Call Center or Help Desk Experience preferred
Licenses/Certifications
- N/A
Tools & Equipment
- General Office Equipment
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