Service Desk Technician - Tier 2/3

A growing Biotechnology company in Wilsonville, OR is hiring an IT Service Desk Technician to join the team for a great opportunity!
Job Duties:

• Troubleshoot Mac (90%) and Windows (10%) hardware, operating systems and software, and mobile devices
• Ensure that all issues and requests are documented accurately in the IT ticketing system
• Monitor and triage incoming tickets in the IT Helpdesk Ticket Queue
• Provide timely response to all issues, update internal customers on status, solicit additional information, if needed, and troubleshoot issues or fulfill requests
• Monitor inbound support channels, (ticket queues, Slack support channels, etc) and provide timely IT customer support
• Responsible for the overall management and administration of all client assets including desktops, laptops, printers and mobile devices.
• Support of Conference Rooms and collaboration technology (video conferencing, audio conferencing, electronic whiteboards
• Follow up with end users, provide feedback, and see issues and requests through to resolution
• Identity and Access Management including provision, modify and revoke account access and licenses as required

Qualifications:

• 10+ years of hands on IT Service Desk, Helpdesk & Desktop experience required
• Experience supporting both Mac & Windows devices and experience with JAMF required
• Extensive knowledge and hands-on experience with Microsoft and Apple operating systems, desktop/laptop deployment and imaging solutions, G-Suite and MS Office
• Solid understanding of networking, and its use in a typical corporate environment (e.g. TCP/IP, DNS, DHCP, VPN)
• Familiarity with IT Service Management and ITIL concepts and processes
• Experience supporting mobile devices in a corporate setting
• HDI Support Center Analyst or Desktop Support Technician certifications a plus

**If Interested:
Please apply to the job application and email Derek at Dmautz @teksystems.com
Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Portland,OR.
Application Deadline
This position is anticipated to close on May 9, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.