Service Provider Network Engineer

Service Provider Network Engineer

Why WWT?

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Solutions Consulting & Engineering (SC&E) Team and why join?

Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end (E2E) and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer's problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.

Job Summary

The Engineer's role is to ensure that WWT/industry best practices and methodologies are applied to design, deployment and operations for Service Providers. This individual provides technical guidance and leadership to the customer and project engineering team and ensures project timelines are being met. They will be the technical point of contact for the customer and provide design, migration, and deployment guidance.

Job Responsibilities/Essential Functions/Competencies

• Responsible for the delivery of network planning, design, implementation & optimization services as a post sales consultant to WWT's Commercial Enterprise clients.
• Lead maintenance window (local 12-6a), directing field smart hands resources as required to complete scope; must be able to professionally represent WWT in front of customer
• Competent and confident in ability to modify running configuration of production communications service provider (non-enterprise) network devices
• Familiar with Service Provider routing (ISIS, Segment Routing, BGP, L3VPN, EVPN, BFD) should be able to casually speak to routing related to underlay infrastructure / overlay services, route resolution, VRFs, pseudowires, etc
• Does not require architect / high level competency need hands on keyboard experience, ability to operate under pressure ( cool head ), and willingness to engage OEM TAC if required
• Familiarity with OEMs and the appropriate operating systems (Cisco IOS XR, Nokia SR OS, Ciena SA OS) is desirable
• Should be familiar with network monitoring practices (SNMP) and able to infer from MOPs / deployment guides / misc documentation additional responsibilities defined in SOW
• Oversee/perform new and existing equipment, hardware, and software upgrades.
• Perform installation, configuration, maintenance, and troubleshooting of customer managed hardware, software, and peripheral devices.
• Monitor network performance and troubleshoot problem areas as needed.
• Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry.

Qualifications

• Must have at least 10 years of experience designing, deploying, and implementing Cisco Cisco IOS XR.
• Experience creating logical design models preferred
• Working technical knowledge of network control protocols (QOS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP) and security protocols (SSH, HTTPS, AAA, IPSec, TustSec).
• Strong knowledge of IP communication and routing is required (OSPF, EIGRP, BGP). Experience with inter-company routing is preferred.

Education

• Related degree in computer science or electrical engineering and/or five years equivalent network engineering experience.

Certifications

• Certifications in Cisco, AWS, and ITIL preferred.

Work Experience

• Understand WAN/LAN and transport technologies (Ethernet, DMVPN, WAAS and MPLS).
• Security implementation and migration experience preferred.
• Configuration management of networking devices using automation tools (APIC-EM, Cisco Prime) and API scripting with Python preferred.
• Knowledge or experience with various Security OEM technologies is preferred.
• Able to conduct research into networking issues and products as required.
• Strong interpersonal, written, and oral communication skills with the ability to work well in a collaborative environment.
• Highly self-motivated and directed, with keen attention to detail.
• Able to effectively prioritize tasks in a high-pressure environment.
• Strong customer service orientation with proven analytical and problem-solving abilities.

Specialized Knowledge, Skills, and Abilities

• Able to conduct research into networking issues and products as required.
• Strong interpersonal, written, and oral communication skills with the ability to work well in a collaborative environment.
• Highly self-motivated and directed, with keen attention to detail.
• Able to effectively prioritize tasks in a high-pressure environment.
• Strong customer service orientation with proven analytical and problem-solving abilities.
• Related degree in computer science or electrical engineering and/or five years equivalent network engineering experience.

Working conditions (if needed)

• Up to 15-25% regional travel

Want to learn more about Infrastructure Services? Check us out on our platform:

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities

Preferred locations: MO, FL, NC, TX, AZ, IL, MA, VA, AL, LA, GA, MN, OH, MI, WI, IA, SC