IT Desktop Support

Job Title: IT Desktop Support Technician

Job Type & Location: Onsite || 3 Openings in Texas (Plano) || Long-term extendable contract

Job Requirements:

Technical

• Minimum 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.

Experience in installing, technical troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.

• Ability to lift/move computer equipment weighing up to 50 lbs.

• Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).

• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

• Smart hand support for peripheral and networking hardware, including, but not limited to

monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under Smart Hands capability.

• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.

Experienced in repeat call analysis and developing preventive actions

Experienced in Problem management

• Excellent written and oral communication skills with clients and management as well as people skills.

• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency

• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.

May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)

• Experience of ticketing tools (ServiceNow / Remedy etc.),

_ Non-Technical_

• Good Customer management skill,

• Good in oral and written communication

• Able to interact and work with customers at different levels.

• Driven and result oriented.

• Passionate about the work

Ability to work independently or as part of a team

Ability to complete tasks effectively with minimal supervision

Must be available to work flexible work schedules