IVR Developer - Amazon Connect Contact Center - 100% REMOTE

  • Posted 60+ days ago | Updated 23 days ago

Overview

Remote
Depends on Experience
Contract - W2
Contract - 6 Month(s)
No Travel Required

Skills

DevOps
IVR
Onboarding
SCRUM
Spanish
change management
develop business
planning
release management
software
software development
unit tests

Job Details

We have a 6 month contract to hire for an AWS Connect Developer who is fluent in Spanish. Spanish is required for the development with IVR's and Lex Chatbot. The position is 100% remote. 
 

day to day responsibilities:
  • Participate in the design, development and delivery of solutions on IVR solution
  • Develop efficient and high-performance call flows
  • Create unit tests to maximize code coverage and cover end to end business scenarios
  • Support existing architecture and code
  • Documents call flows and design as needed Work with other teams to understand scope and design efficient solution
  • Collaborates within the Agile framework, fosters a team approach to software development and delivery
  • Ensure all code developed follows DevOps practices

Describe the performance expectations/metrics for this individual and their team:
  • The developer needs to be an experienced IVR developer with AWS Connect experience.
  • The candidate should have experience building contact flows (both call and chat) in AWS Connect.
  • The developer's primary responsibilities are to analyze, design, implement and test customized software applications.
  • The developer will have a strong knowledge of software development and design and will have experience working to develop business-critical applications for contact centers.

Tell me about what their first day looks like:
  • Onboarding, ensuring access to systems, meeting the team, aligning calendars and schedules

What previous job titles or background work will in this role?
  • IVR Engineer
  • Telecom Engineer
  • Telecom integrations engineer
Any future projected positions potentially coming up?  NO              If yes, note:
Required Skills/Experience: Preferred Skills/ Experience: 
1.Amazon Connect development experience1.Familiarity with AWS, certifications are a plus
2.Familiarity with and enthusiasm for DevOps, CI/CD, and SRE best practices, as well as iterative Agile-flavored workflows2.Works well with multiple teams
3.Responsible for consistent release management and good change management practices. Participate in Agile planning meetings and daily SCRUM meetings to provide software solutions for our platform services for Content Services and CHP Platform services. Review and perform troubleshooting analysis of the core application logs.
 		3.Experience in self-service callflows and complex systems/database integrations
Education Requirement:Bachelor Degree or equivalent 5+ yrs ExperienceEducation Preferred: 
Software Skills Required:Amazon Connect, DyanmoDB, Lex, Lambda, communication skills

Employment decisions at Zeektek will be based on merit, qualifications, and abilities in order to provide equal employment and advancement opportunities to all individuals,. Zeektek does not discriminate in employment opportunities or practices based on age, race, creed, color, religion, national origin, ancestry, sex, gender, marital status, parental status, genetic information, sexual orientation, gender identity or expression, citizenship status, disability (mental or physical), medical condition, military or veteran status or any other characteristic protected by law.  We are an Equal Opportunity Employer.   

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