Senior ServiceNow Business Analyst

Description
Title: Senior ServiceNow Business Analyst

As a Business Analysts use data to suggest ways that organisations can operate more efficiently, gather and analyse data to develop and investigate potential solutions – including improvements to systems and process – to organisational challenges.
Certifications Required:
Certified ServiceNow Administrator (CSA)
Certified Implementation Specialist (CIS)

Your role and responsibilities:
Work closely with E2E Process Owners to understand to-be Order Management Processes and related Process Architecture.
Understand, analyse and articulate requirements related to process flows using various requirements gathering techniques to identify ways in which an organisation wants to operate.
Categorise requirements into OOTB, Configuration and Customisation
Conduct requirement workshops and training sessions.
Oversee the implementation of new technology and systems.
Explore different solutions, their risks, benefits, and impacts.
Proposing/Presenting solutions to an organisation’s leaders and keeping them updated with progress.
Creating documents to outline the proposed changes and the steps involved.
Ensuring the changes are made – for example, by overseeing the implementation of new technology or a new approach.
Contributing to training and support for people affected by new systems and processes.

Your profile:
Proven experience in working as a BA for ServiceNow Modules. Order Management Preferred
Experience in Telecom domain and/or Telco functional know-how is must.
Minimum 3+ years of experience in working as a BA for ServiceNow Modules.
Strong analytical skills, communication, and presentation skills
Ability to manage customer and stakeholder expectations.
Have the drive and determination to learn and continuously share your knowledge with others.