EDI Integration Specialist

SRS Distribution, a wholly owned subsidiary of The Home Depot, currently operates under a family of distinct local brands encompassing more than 760 locations across 47 states. For more information, visit .

Location:

• This is a hybrid position. Our corporate office is located

What you ll Do:

The customer fulfillment API coordinator is a highly motivated and detail-oriented customer onboarding specialist with expertise in API specifications. This position plays a key role in ensuring seamless customer onboarding experiences by integrating our services with client systems using APIs. This role requires a strong understanding of API specifications, excellent communication skills, and the ability to collaborate effectively with both technical and non-technical stakeholders. This role will also serve as additional support for other onboarding methods such as EDI and flat files so background experience with various formats will be required.

• Collaborate with customers to understand their requirements and integrate our services with their systems using API specifications.
• Work closely with the development team to implement API integrations according to customer needs.
• Ensure smooth onboarding processes for clients, troubleshooting and resolving any API-related issues.
• Act as a liaison between customers and internal development teams, translating customer requirements into technical specifications.
• Collaborate effectively with sales, support, and product teams to ensure a seamless onboarding experience for customers.
• Communicate project timelines, requirements, and updates clearly to all stakeholders.
• Conduct training sessions for customers to educate them on API usage and integration procedures.
• Address customer inquiries and provide technical support during the onboarding process.
• Identify, troubleshoot, and resolve issues related to API Integrations promptly and efficiently.
• Collaborate with the development team to implement fixes and enhancements based on customer feedback and issues identified during onboarding.
• Provide assistance and backup for customer integration around traditional EDI and flat file integration

Requirements We Look For:

• Bachelor s Degree in IT, Business, or related field.
• Proven experience in API integration and customer onboarding in a technical capacity.
• Experience with EDI ANSI X12 formats, translation and mapping
• 2-4 years of experience working with EDI or customer fulfillment processes, including sales orders, pick tickets and invoices.
• 2-4 years of ERP experience with Order Management systems
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.
• Detail-oriented with strong problem-solving abilities.
• Ability to work independently and collaboratively in a team environment.
• Other responsibilities and projects as assigned.

Qualities that Stir our Souls (and make you stand out):

• Prior experience in a customer-facing role is a plus.
• Prior experience in the distribution industry

SRS Perks & Benefits:

• Weekly Pay

• Day One 401(k) Plan participation with Generous Company Match

• Generous Paid Time Off, Holidays, Birthday, and Floating Holidays . and more

• Paid Parental Leave

• Medical, Dental and Vision Benefits

• Employee Referral Bonus Program

Our Culture that Inspires You to Click and Apply :