Overview
Remote
$80,000 - $120,000
Full Time
Skills
ServiceNow development
predictive intelligence
virtual agent customization
ServiceNow API integration
REST APIs
SOAP APIs
AngularJS
HTML
CSS
JavaScript
ITIL framework
ITSM
ITOM
CMDB
portal design
workspace customization
service catalog development
live agent chat setup
scripting
Human-Centered Design
Certified System Administrator
Certified Application Developer.
Job Details
Role: Expert Developer
Location: Remote, USA - Monday - Friday (8:00 AM - 4:30 PM EST)
Duration: Fulltime
Responsibilities
- Experience in ServiceNow Development with a focus on Predictive Intelligence to support customer environment operations
- Technical ServiceNow development capability and is able to design, build, and customize ServiceNow applications and services
- Responsible for developing and implementing solutions on the ServiceNow platform to meet the needs of our clients
- Provide software and application configuration across various technical areas within Self-help service such as Portal, Workspace, Service Catalog, Virtual agent, live agent chat
- Develop and implement solutions on the ServiceNow platform, ensuring that they meet the client's needs and are aligned with ITIL, SPM/ITBM, CSM, Self-Help Services, ITSM, ITOM, GRC, SPM, and CMDB best practices
- Write clear and concise technical documentation
- Develop integrations between ServiceNow and other systems, including REST and SOAP APIs
- Analyze business requirements and develop technical requirements
- Develop and design application modules workflows and catalog request
- Develop and deliver ServiceNow based solution for clients
- Customer Relationship Management
- Collaborate with other developers to ensure that code is developed and maintained according to best practices
- Develop, customize and design for the out of the box conversations, topic blocks and topics for the virtual agent
Qualifications
- Experience in system process automation
- Experience with governance/service management/operations
- Experience with Angularjs
- Experience in ServiceNow/Angularjs (HTML) (JavaScript - client side/server side)
- Experience in ServiceNow/Angularjs (CSS)
- Experience with HCD Human Centered Design
- Experience in scripting to call APIs, to also get data
- Be able to Integrate virtual agent with non-ServiceNow applications
Certifications:
- Certified ServiceNow System Administrator (CSA)
- ServiceNow Certified Application Developer
- Micro Certification Predictive Intelligence
- Micro Certification Virtual Agent
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