Overview
On Site
Full Time
Skills
Supervision
IT operations
FOCUS
Communication
MI
Marketing intelligence
Multitasking
Management
Computer literacy
System administration
Open source
Failure analysis
Recovery
Business continuity planning
Testing
Operations
Field service
Provisioning
Technical analysis
Incident management
ROOT
Documentation
Design
Development testing
Business process
Policies
Workflow
Data
Leadership
Collaboration
Microsoft Outlook
Microsoft Office
iOS development
Operating systems
Microsoft
Computer hardware
Presentations
Data Analysis
Reporting
Metrics
Microsoft Excel
Microsoft Power BI
ServiceNow
Customer facing
Preventive maintenance
Performance management
Project management
Job Details
Field Support Infrastructure Operations Analyst III
The Field Support Infrastructure Operations Analyst will work under general supervision to support all Comerica locations, including Mexico and Toronto, responsible for basic technology operations tasks, with a primary focus on the management and delivery of desktop hardware technology. This role collaborates with various technology teams, vendors, and Senior Infrastructure Operations members to identify opportunities, solve problems, resolve incidents/requests, change orders associated with operations, and provide budgetary support to management regarding resources, hardware/software.
This candidate should be polished in both their written and verbal communication delivery, capable of building strong colleague relationships and self-motivated. Required to be on site 5 days a week. Primary location is Auburn Hills but will be expected to work between other various MI Locations as needed. Must be flexible as this position is expected to rotate in a shared 24/7 on-call schedule with MI Field Services Team. Polite and Friendly Attitude - A positive demeanor, friendliness, and self-assuredness are essential traits. Colleagues should feel comfortable approaching the candidate for assistance. Multitasking and Time Management - This role often involves juggling multiple tasks simultaneously. Strong multitasking skills and effective time management are valuable. Computer Literacy and Tech Savviness - Proficiency in basic computer skills and a talent for technology are fundamental. This position should be comfortable navigating various devices and platforms and able to lift 25LBS.
Position Responsibilities:
System Operations
Support
Position Qualifications:
Work Best Category:
Category C - Days in the office will either be designated days or will vary week to week from 2-5 days
Hours:
8:00am - 5:00pm Monday - Friday
Salary:
To Be Determined Based on Individual Experience
The Field Support Infrastructure Operations Analyst will work under general supervision to support all Comerica locations, including Mexico and Toronto, responsible for basic technology operations tasks, with a primary focus on the management and delivery of desktop hardware technology. This role collaborates with various technology teams, vendors, and Senior Infrastructure Operations members to identify opportunities, solve problems, resolve incidents/requests, change orders associated with operations, and provide budgetary support to management regarding resources, hardware/software.
This candidate should be polished in both their written and verbal communication delivery, capable of building strong colleague relationships and self-motivated. Required to be on site 5 days a week. Primary location is Auburn Hills but will be expected to work between other various MI Locations as needed. Must be flexible as this position is expected to rotate in a shared 24/7 on-call schedule with MI Field Services Team. Polite and Friendly Attitude - A positive demeanor, friendliness, and self-assuredness are essential traits. Colleagues should feel comfortable approaching the candidate for assistance. Multitasking and Time Management - This role often involves juggling multiple tasks simultaneously. Strong multitasking skills and effective time management are valuable. Computer Literacy and Tech Savviness - Proficiency in basic computer skills and a talent for technology are fundamental. This position should be comfortable navigating various devices and platforms and able to lift 25LBS.
Position Responsibilities:
System Operations
- Perform Level 0 and Level 1 support to associates and document steps taken in incidents and service requests.
- Identify potential operational issues in projects, request fulfillment and individual assignments.
- Monitor operational performance and troubleshoot alerts from commercial, open source and locally developed monitoring tools.
- Provide system failure analysis and recovery recommendations.
- Participate in Business continuity planning and testing.
- Serve as liaison with non-technical people, operations personnel, and/or field service personnel; interact directly with customers to negotiate solutions and implementation specifics.
- Perform system provisioning, analysis and tuning.
Support
- Work closely with others to perform technical analysis and make recommendation on minimally complex problems and incidents.
- Second line support for incident management problems and issues related to select applications.
- Works closely with others to identify and resolve root cause behind reported problems and issues.
- Assist in the development and/or maintenance of operational documentation.
- Conduct proactive maintenance toward select systems.
- Participate in the design, development, testing and implementation of enhancements required to maintain business unit success.
- Evaluate business processes and company policies to enhance process workflows.
- Provide support in a 24x7 data center and/or 24x7 on-call support.
Position Qualifications:
- Bachelor's Degree from an accredited university or High School Diploma or GED and 6 years of Technology experience
- 2 years of experience integrating or building technical solutions
- 2 years of experience leading collaboration discussions to solve business problems
- 2 years of experience interacting directly with clients or customers is essential. This ensures the ability to provide excellent service and address individual needs
- 2 years of experience using and supporting Service Now, Outlook, MS Teams, and Office 365. Knowledge of a Tech Locker system is recommended
- 2 years of experience using and supporting iOS operating system and Microsoft hardware along with experience interacting directly with clients or customers is essential
- 1 year of experience presenting to large groups
- 1 year of experience in Data Analytics for reporting metrics in Excel Power Bi, and Service Now Client-Facing
- This position is not eligible for sponsorship. Must have indefinite employment authorization.
Work Best Category:
Category C - Days in the office will either be designated days or will vary week to week from 2-5 days
Hours:
8:00am - 5:00pm Monday - Friday
Salary:
To Be Determined Based on Individual Experience
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.