Senior Manager - GPS Customer, Sales & Service

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

Recruiting for this role ends on September 18th, 2024

Work you'll do

As a Senior Manager at Deloitte you will provide a deep expertise in a subject area and work within an engagement team to identify the organization's needs, define the business or technology architecture, plan how large projects will be delivered, oversee the solution design and implementation, manage the progress of the team and activities, and confirm work products meet our firm's and the client's quality standards. Additionally, you are expected to mentor/coach staff, contribute to sales activities, and develop eminence through writing papers and/or presenting at conferences.

• Client Service: Advise client on leading practices and technology/industry trends, application/integration architecture, solution design, and implementation leading practices. Build lasting relationships through day to day interactions with key client managers and staff.
• Delivery: Bring the functional/technical experience and knowledge to deliver solutions which allow clients to achieve their business strategy. Present technical alternatives and supporting recommendations aligned with the client's business and technology requirements. Contribute to project estimating, planning, contracting and staffing activities. Manage technical and/or functional teams to design, build, test and implement enterprise applications. Anticipate, raise, and resolve issues which pose risk to the project. Monitor progress and quality. Track and report status.
• Business Development: Participate in sales pursuits as a pursuit team member or subject matter advisor. Participate in the oral presentation of the proposal to highlight relevant experiences that position Deloitte as the preferred supplier. Develop and maintain relationships with client stakeholders to establish and maintain our status as a trusted advisor.
• People Development: Perform role of mentor and coach to help others achieve their career objectives. Actively participate in recruiting and onboarding activities. Develop staffing plans and screen candidates for positions on projects. Provide leadership and support for staff on projects and in local offices. Perform regular check-ins with team members and people for which you coach as a part of the performance management process.
• Eminence: Contribute to go-to-market and internal initiatives which drive growth of the practice, drive efficiency and profitability, improve quality, and increase the knowledge of our staff. Co-author articles, whitepapers, or presentations. Speak at conferences, universities, or other forums to promote Deloitte's brand.

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.

Qualifications

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent work experience
• 10+ years' experience in consulting, government, and/or relevant industry experience
• 5+ years of Leadership, Management, or professional equivalent experience
• Experience managing large-scale full-life cycle implementations of CRM solutions
• Specialized understanding of marketing strategy and business execution via technology enablement
• Demonstrated understanding of the adoption of technology and its impact to future operating models and organizational structures
• Ability to define trends across industries and articulate their impact to clients' business and strategic choices, particularly as it relates to social impact / purpose-driven focus areas and opportunities for innovation
• Superior critical thinking, analytical, and problem-solving skills
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve

Information for applicants with a need for accommodation: