IBM Tealeaf consultant

About Tachyon Technologies:

Tachyon Technologies is a Digital Transformation consulting firm that partners with businesses to implement customer-focused business transformation. Aligned with SAP's digital core, Tachyon Technologies collaborates with its clients to transform their business by leveraging existing IT investments and leading-edge digital solutions to positively impact their customers' experience. From initiation through realization, Tachyon Technologies understands what it takes for a consulting partner to be effective and strives to deliver a meaningful solution that exceeds its client's expectations.

Job Title: IBM Tealeaf consultant

Location: Whippany NJ - Onsite 3 days

Duration: 6+ months

Role description Responsibilities:

Review planned web and mobile changes with development teams, to identify Tealeaf impacts and create Tealeaf technical design.

Configure Tealeaf data capture and masking

Implement Tealeaf tracking events, and create dashboards/reports

Implement Tealeaf replay configuration, and lead replay optimization, for both web page and native screens (iOS, Android)

Lead collaboration with the development teams as they build Tealeaf-compatible pages and APIs.

Configure and manage Tealeaf data processing pipeline

Perform Tealeaf data analysis, reporting on customer journey/experience for our various digital assets.

Conduct exploratory analysis to identify and present improvement opportunities on the customer journey/experience for our various digital assets.

Provide user coaching on the use of Tealeaf and best practices.

Conduct Tealeaf administration, optimization, planning, and maintenance tasks.

Implementation of Tealeaf for new digital assets, server installation, and installing/configuring new Tealeaf modules, versions, and patches.

Required Competencies

Tealeaf implementation, administration, configuration PCA, Canisters, Portal, Replay server; minimum 3-5 years' experience.

Tealeaf data capture configuration PCA (interface, pipeline, privacy rules), Canister (Transport Service pipeline, privacy rules); minimum 3-5 years' experience.

Tealeaf replay implementation and optimization classic replay, DOM replay, native replay, replay rules, UI capture configuration; minimum 3-5 years' experience.

Tealeaf analytics configuration events (basic, advanced), dimensions, hit attributes, dashboards, reports; minimum 3-5 years' experience.

Tealeaf deep-dive data analysis, to identify actionable insights, and presenting to the business; minimum 3-5 years' experience.

Good understanding of website development, and web server architecture, including web 2.0 (SPA, JSON, JavaScript, CSS, etc.)

Familiarity (at the user level) with other digital analytics tools, ex. Adobe Analytics.

Professional, communication/presentation skills, focus on value-added delivery

Desired Competencies

Ability to work seamlessly and efficiently with both local and remote teams, while managing follow-ups for several diverse projects that are executed in parallel.

Familiar with Windows Server and Linux administration tasks and commands.

Proficient with Excel for data analysis. Tableau is a plus.

Tachyon's full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities, and an outstanding benefits package including paid time off and holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs. Encouraging a healthy work/life balance and providing our colleagues with great benefits are just part of what makes Tachyon a great place to work.

Disclaimer: The above statements are not intended to be a complete statement of job content, but rather act as a guide to the essential functions the employee assigned to this classification performs. Management retains the discretion to add or change the duties of the position at any time.