Product Analyst

Product Analyst

Locaation: 100% remote

Experience : 14 Years

The opportunity:

We are looking for a Product Analyst with strong foundational experience to join the

Document Cloud Customer Zero team! If you love collaboration, problem-solving, and

writing communications, this role may be a great fit for you! The ideal candidate will

help lead large and complex projects, be comfortable putting together & leading

presentations, and will possess the skills to interact, collaborate, and impact various

personalities and functions, including stakeholders at the VP and Director levels,

internal customers, engineers, support, and product management.

What you'll need to succeed:

Excellent written and verbal communication skills: comfortable leading meetings,

creating relationships, writing newsletters, documenting use cases, assisting with

user outreach

Skilled in MS Office, particularly in PowerPoint

Ability to learn new technologies quickly

Ability to effectively explain and demo technology to users

Ability to understand complex issues to loop in appropriate resources

An organized and curious self-starter who is inventive and able to work on

projects with minimal mentorship

Outstanding problem solving and analytical skills, including the ability to build

clear observations, analysis, and conclusions based on customer interviews and

data

Ability to work in a global environment and work remotely with distributed teams

Skilled in multi-tasking and prioritizing across multiple projects at the same time

Strong attention to detail

Ability to summarize and communicate effectively at the executive level

Preferred but not required: experience using Acrobat and Acrobat Sign, familiar

with APIs, AI tools, and Power Automate

Responsibilities:

Partner with Customer Zero Product Manager and Product Analyst to provide

day-to-day tactical objectives

Provide insights and contribute to the team's strategic direction. Help expand Customer Zero use cases to ensure alignment with Product, Sales

and Engineering for new and existing features

Document and track customer feature requests & feedback and present or relay

to internal teams in a professional manner

Prepare Executive-ready presentations, newsletters, and communications

Lead key internal customer meetings, often with Senior leaders in attendance

Act as an internal consultant/evangelist for Document Cloud & Document Cloud

Customer Zero

Partner with and knowledge share across our internal customers and partners

Document use cases and share with Sales & stakeholders

Assist with key stakeholder and internal customer meetings

Help address internal customer tickets and issues using ServiceNow, looping in

supporting teams where needed

Help track team projects and keep system up to date

Education

Ideal candidates will have one of the following: B.S. Degree or comparable