Business Project Manager II

Job ID: S5205 - Business Project Manager II

*Experience with Centers for Medicare and Medicaid Services (CMS) system certifications and working with state Medicaid agencies are a plus

*Project Management for Maryland state carveout

What s the major objective(s) of the role? This role will be working on 1-2 projects with state Medicaid agencies, implementing back office support and enabling processes/technical changes to support dental insurance administration.

What are the MUST HAVE technologies for this position?

1.Project management software

2. MS Office or similar

What are the MUST HAVE Critical Skills for this position?

1. Strong client-facing experience; client-first approach

2.Critical thinking asking the questions others may not think to ask

3.Collaborative; works well with diverse group of individuals in a remote environment

What are the NICE TO HAVE technologies?

1.SmartSheet

2.EDI (i.e. 834/837 file exchanges)

3.Data ETL tools

The Business Project Manager II leads large scale new business implementations in support of business growth. In some cases, the Business PM II may be asked to participate in, or lead, unique or high-profile business initiatives. The Business PM's role is to serve as the client liaison for business implementation activities. This person leads the project team, ensure seamless and timely execution of all deliverables, and keep the strategic goals front and center throughout the process. The Business PM II must possess and demonstrate exceptional communication and facilitation skills and effectively manage competing priorities. Additionally, they must also demonstrate an ability to motivate team members, drive change, and facilitate problem solving discussions to effectively lead the implementation and operational readiness team

Primary Job Responsibilities:

• Lead large scale team engagements that include multiple deliverables.
• Participate in, or lead, unique or high-profile business initiatives unrelated to new client business
• Act as key contact with clients to ensure client needs are met; ensure timeline and deliverables stay on target.
• Become valued partner to clients, and ensure client and team keep goals top-of-mind.
• Develop and manage strategy sessions, such as brainstorming sessions, with client and team members to identify actionable business solutions.
• Seek input from key stakeholders on requirements, leveraging this information to effectively lead and manage to the client contract and/or state and federal regulations.
• Develop full-scale project plans and associated communication documents, provide documentation and plans that are client-facing.
• Identify issues and risks, develop mitigation plans and drive open items to closure.
• Understand and communicate roles, responsibilities and expectations with subject matter experts; continually manage expectations and escalate when they are not met.
• Lead and attend meetings (in person and/or via teleconference) with internal and external customers in a professional and polished manner adhering to DQ company policies.
• Build, develop, and grow any business relationships vital to the success of the implementation.
• Provide clear and concise documentation that represents key business decisions and obtain sign-off from stakeholders.
• Gather information and facilitate Lessons Learned reviews; use the outcome of lessons learned to improve processes within new business implementations, both in the NBI team, and with subject matter experts.
• Ensure deliverables are completed in alignment with all requirements and quality expectations.
• Other duties as needed or required