IT Desktop Support Tech (Austin, TX)

Overview

On Site
Depends on Experience
Full Time

Skills

Desktop Support

Job Details

Desktop Support Technician

Are you a highly skilled and customer-focused IT professional looking to make a tangible impact in a dynamic and growing company? Join our team as a Desktop Support Technician and play a vital role in ensuring our employees have the technology and support they need to succeed.

In this role, you will be responsible for maintaining, repairing, and troubleshooting computer systems, peripherals, and software applications. You’ll be the go-to person for resolving technical issues, responding to support requests with efficiency and detail, and contributing to a positive and productive work environment.

What You'll Do:

  • Provide hands-on and remote technical support to end-users, resolving hardware, software, and network-related issues.
  • Install, configure, and update desktop software, including operating systems and a variety of industry-specific applications.
  • Image and deploy new workstations, ensuring proper setup and connectivity.
  • Troubleshoot and support video conferencing, printer issues, and other essential office technologies.
  • Assist in creating and maintaining technical documentation for common issues and procedures.
  • Train end-users on computer systems, email, and communication tools.
  • Prioritize and manage support requests effectively to meet service level agreements.

What You'll Bring:

  • A solid understanding of Microsoft Operating Systems and networking fundamentals (TCP/IP, DHCP, DNS).
  • Experience with Active Directory and VPN connectivity.
  • Proficiency in troubleshooting a wide range of hardware and software issues.
  • Hands-on experience with PC imaging and deployment.
  • Excellent customer service and communication skills, with the ability to explain technical concepts clearly.
  • Strong critical thinking and problem-solving abilities.
  • The ability to work independently and as part of a team.
  • Ideally, 1+ years of experience in an Information Technology support role.
  • Familiarity with software such as AutoCAD, Civil 3D, or Bentley products is a plus.
  • Relevant certifications (ITIL, A+, MCP) are also a plus.

We offer a collaborative and engaging work environment where your contributions are valued. If you are a motivated and technically proficient individual with a passion for helping others, we encourage you to apply!

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