Overview
On Site
Hybrid
Depends on Experience
Contract - W2
Contract - Independent
Unable to Provide Sponsorship
Skills
automotive servicing
product management
digital products
vehicle maintenance
service operations
automotive industry
fleet management
telematics
predictive maintenance
connected vehicles
customer experience
electric vehicles
service innovation
vehicle diagnostics
after-sales service
service strategy
mobile applications
software development
service optimization
cross-functional collaboration
agile methodologies
IoT
data analytics
service platforms
service technology
EV servicing
service scheduling
automotive technology
service management software
customer satisfaction
Job Details
Job Description:
As the Senior Product Manager for Automotive Servicing, you will lead the development and execution of digital products that revolutionize vehicle service operations. Your focus will be on creating solutions that enhance maintenance processes, streamline service operations, and deliver exceptional customer experiences.
Key Responsibilities:
Product Strategy and Roadmap:
- Develop and own the product vision and roadmap for digital automotive servicing solutions.
- Align product initiatives with business objectives, customer needs, and market opportunities.
Digital Product Development:
- Lead cross-functional teams in the design, development, and launch of digital products that improve automotive servicing operations.
- Oversee the creation of platforms such as online service scheduling, vehicle diagnostics tools, and customer communication systems.
Automotive Servicing Expertise:
- Leverage deep knowledge of automotive service operations, including maintenance schedules, repair processes, and service center workflows.
- Integrate industry best practices and emerging technologies like telematics, IoT, and predictive maintenance into product development.
Customer Experience Enhancement:
- Focus on delivering exceptional user experiences by implementing intuitive, user-friendly interfaces.
- Utilize customer feedback and data analytics to continually refine and improve digital products.
Market Research and Analysis:
- Conduct thorough market analysis to identify trends, customer pain points, and competitive opportunities in automotive servicing.
- Stay updated on industry developments, including electric vehicle (EV) servicing requirements.
Performance Monitoring and Optimization:
- Establish key performance indicators (KPIs) to measure product success.
- Use data-driven insights to optimize product features and drive continuous improvement.
Regulatory Compliance:
- Ensure all products comply with automotive industry regulations, safety standards, and data privacy laws.
- Collaborate with legal and compliance teams to navigate licensing requirements and certifications.
Qualifications:
Experience:
- Minimum of 7-10 years in product management, specifically within the automotive servicing sector.
- Proven track record of launching successful digital products that enhance automotive service operations.
Technical Proficiency:
- Strong understanding of digital technologies used in automotive servicing, such as telematics, connected car systems, and service management software.
- Familiarity with AI, machine learning, and predictive analytics applications in vehicle maintenance.
Industry Knowledge:
- Deep expertise in automotive servicing processes, vehicle diagnostics, and maintenance protocols.
- Knowledge of EV servicing and the unique challenges associated with electric vehicles.
Leadership and Collaboration:
- Exceptional ability to lead cross-functional teams, including engineering, design, marketing, and service operations.
- Strong project management skills with experience in agile methodologies.
Analytical and Problem-Solving Skills:
- Proficient in data analytics tools and techniques.
- Ability to make data-driven decisions to enhance product performance and user satisfaction.
Education:
- Bachelor s degree in Business, Engineering, Automotive Technology, Computer Science, or a related field.
- An MBA or advanced degree is a plus.
Communication Skills:
- Excellent verbal and written communication skills.
- Ability to present complex ideas clearly and persuasively to stakeholders at all levels.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.