Amazon Connect(with Terraforms)

Overview

Accepts corp to corp applications

Skills

amazon connect
Python
lambda
Lex
Terraform

Job Details

Job Title: Amazon Connect Engineer (Terraform Specialist) Location: Remote,USA Employment Type:Contract Job Summary

We are seeking a skilled and experienced Amazon Connect Engineer with expertise in Terraform to design, implement, and manage scalable cloud-based contact center solutions. The ideal candidate will have hands-on experience in deploying and customizing Amazon Connect environments, integrating with other AWS services, and automating infrastructure using Infrastructure as Code (IaC) tools like Terraform.

Key Responsibilities

  • Amazon Connect Implementation:

    • Design, configure, and deploy Amazon Connect contact center solutions to meet business needs.
    • Build and optimize contact flows, IVRs, routing profiles, and queues.
    • Integrate Amazon Connect with other AWS services, including Lambda, DynamoDB, S3, and CloudWatch.
    • Implement solutions for call recording, sentiment analysis, and reporting using tools like Contact Lens and CloudWatch Metrics.

  • Terraform Automation:

    • Develop and maintain Terraform scripts to automate Amazon Connect infrastructure deployment and management.
    • Create reusable Terraform modules to enable efficient and consistent provisioning.
    • Ensure Terraform code is modular, secure, and adheres to best practices.

  • Integration & Development:

    • Collaborate with development teams to integrate Amazon Connect with external CRMs (e.g., Salesforce, Zendesk) and third-party systems.
    • Write and optimize AWS Lambda functions using Python or Node.js for custom workflows and event triggers.

  • Monitoring & Optimization:

    • Monitor Amazon Connect performance, troubleshoot issues, and optimize configurations for efficiency and scalability.
    • Use analytics tools to measure performance metrics and implement improvements.

  • Documentation & Collaboration:

    • Create detailed documentation for infrastructure designs, Terraform modules, and operational processes.
    • Work closely with cross-functional teams, including DevOps, software development, and customer support teams.
Required Skills and Qualifications

  • Amazon Connect Expertise:

    • Proven experience implementing and managing Amazon Connect solutions.
    • In-depth knowledge of contact flow design, IVRs, and queue/routing configurations.

  • Terraform Proficiency:

    • Hands-on experience creating and maintaining Terraform scripts for AWS infrastructure.
    • Familiarity with Terraform best practices, state management, and version control tools like Git.

  • AWS Knowledge:

    • Strong understanding of AWS services, including Lambda, DynamoDB, S3, CloudWatch, and IAM.
    • AWS certification (Solutions Architect, Developer, or Advanced Networking) is a plus.

  • Programming Skills:

    • Proficiency in Python or Node.js for developing Lambda functions and custom scripts.

  • Soft Skills:

    • Strong problem-solving and analytical skills.
    • Excellent communication and collaboration abilities.
    • Detail-oriented with the ability to document and present solutions clearly.
Preferred Qualifications
  • Experience with CI/CD pipelines and tools like Jenkins, GitLab, or AWS CodePipeline.
  • Knowledge of VoIP, SIP, and telephony integrations.
  • Familiarity with AWS CloudFormation and API Gateway for advanced solutions.
  • Understanding of security and compliance best practices (e.g., GDPR, HIPAA).
Benefits
  • Competitive rate
  • Opportunity to work with cutting-edge cloud technologies.
  • Flexible work schedule and remote options.
  • Professional development and AWS certification support.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About United Technology