UCM Engineer

Required Skills

In-Depth knowledge of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP).

Good understanding of Cisco UCCE Architecture, deployment models and components.

Hands on experience in Cisco UCCE Call flow scripts.

Good knowledge and hands on experience in Cisco CVP Scripting.

Good hands on experience in CVP Micro app and knowledge in VXML application.

Good hands on experience in VXML Gateway configuration and troubleshooting.

Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).

Knowledge of Cisco Unified Communication technologies and products (CUCM, CUCM IM&P, CUC)

Good understanding of various APIs, SDKs and protocols used for automation: AXL, REST, SOAP

Ability to troubleshoot UCCE/CVP solutions covering multiple products and features under and drive incidents towards resolution

Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction.

Excellent written and verbal communication, interpersonal and presentation skills.

Proven planning, prioritization, and organization skills

ITIL Foundation level knowledge

Desired Skills

CCNP Collaboration, CCNP DevNet Collaboration Automation certifications highly desired

Preference for Microsoft Active Directory, Microsoft SQL experience

Preference for prior scripting, python, and/or Linux experience

Data Center technologies including storage, virtualization (VMWare), and Cisco's Unified Computing System (UCS)