Infor M3 Administrator

Role: Infor M3 Admin.

Location: West Chester, PA OR Houston, TX

Mode Of Hire: Full Time and Contract

REMOTE ROLE

Responsibilities:-

• Responsible for day-to-day administration of the Infor M3 system, including user administration, release management, system testing and troubleshooting.
• Configuration including building and maintaining user roles, workflows, process forms, reports, inquiries, ERP System master data, and other similar tasks.
• Create, manage, and document reports and dashboards to provide users with insights and key metrics.
• Monitor system performance and troubleshoot issues to assist IT and users with an efficient use of data needed from the Infor M3 platform including Infor DMP, ION and IDM solutions.
• Coordinate the implementation of new features and updates to keep the Infor M3 platform up-to-date and secure.
• Work with other internal IT staff and external service providers to ensure integration with systems, such as Salesforce (CRM), HRIS, Azure Cloud Platform for data staging & Datawarehouse needs and other SaaS applications.
• System administration involving user on and offboarding, user access updates, and other administrative tasks as needed.
• Collaborate with the Accounting, Supply Chain, Operations, Sales and Finance Team(s) and other stakeholders to assess business requirements and propose system solutions.
• Provide audit support through generating reports, developing documentation, and performing completeness and accuracy checks.
• Complete testing during new system implementation projects and regression testing for scheduled system releases.
• Proactively identify opportunities for improvement and suggest projects to streamline business operations where applicable.
• Create systems documents, including architectural design, business requirements, functional design, user manuals, test scripts, and training materials.
• Develop and maintain detailed documentation of system configurations, procedures, and best practices.
• Conduct periodic training for end users on current and new system features and processes.

Skills Required:

• At least 3+ years of Infor ION /Infor M3 administration
• Demonstrates knowledge of Infor Tools Administration and Databases with hands-on experience in On-prem Infor OS administration like M3, ION, IDM, Factory Track etc.,
• Infor M3 technical expertise in system administration and support is mandatory
• Demonstrates knowledge in overall Infor ERP Architecture.
• Good knowledge of roles and responsibilities within Infor M3 and DMP
• Ability to provide solutions and suggest best practices in Infor M3 Administration.
• Ability to solve complex systems problems quickly with little technical guidance, and develop corrective measures Infor M3 technical expertise in system administration and support
• Candidates with other system administration experience may also be considered
• Strong Experience with solution delivery life cycle processes (e.g., Agile, DevOps, Waterfall, etc.)
• Ability to document user stories and data flows is required
• Working knowledge of the Windows server operating system and SQL Server databases
• Demonstrates expertise with SQL queries, performance fine-tuning
• Demonstrates analytical skills with excellent data collection and analysis in performing root cause analysis.
• Ability to effectively articulate technical challenges and solutions
• Ability to multi-task in a fast-paced environment, understanding priorities and resolving issues in a timely manner
• Strong interpersonal & communication skills, and ability to work in a team environment is critical
• Ability to think abstractly and deal well with ambiguoundefined problems
• Demonstrates technical documentation, verbal and written communication skills, and presentation skills.
• Obsession with quality, operational excellence, and customer experience

Preferred:

• Bachelor's degree in computer science / MIS / business administration or a related discipline, with a minimum of 6 years prior related experience
• Working knowledge of Infor Extensions, custom BOD/BDE development and other integration experience is highly desired
• Advanced Microsoft office skills
• Demonstrated proficiency with Java, C++, or similar modern programming languages
• Experience with distributed (multi-tiered) systems, algorithms, and databases