NOC Engineer

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultants

Role: NOC Engineer
Duration: 12+ Months
Location: Onsite Fulltime - Fort Mill, SC

Key Responsibilities:
1. Monitor network performance, respond to alerts, and diagnose/troubleshoot issues promptly.
2. Collaborate with cross-functional teams to resolve complex technical issues.
3. Good Knowledge on IT infrastructure
4. Knowledge on Computer networks and enterprise networks.
5. Perform routine system checks, maintenance tasks, and updates for optimal network performance.
6. Hands on experience on monitoring tools like ServiceNow, Solarwinds, Dynatrace, Alertiste, DPA etc.
7. Experience of working with CISCO for creating and handling RMAs/Cases.
8. Utilize monitoring tools for proactive issue identification and resolution.
9. Document and track incidents, resolutions, system changes, and workflow/playbooks.
10. Provide technical support to end-users, engaging with stakeholders effectively.
11. Work with vendors, service providers, and global teams to optimize network infrastructure.
12. Ensure compliance with security policies, procedures, and participate in incident response.
13. Participate in an on-call rotation for after-hours support and SLA response times.
14. Contribute to improving and automating common issues, monitoring, and maintaining positive team relationships, including remote collaboration.
15. Experience of working with Datacenter teams to perform the physical troubleshooting of devices.
16. Good knowledge on Event management and ITIL standards.

Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.

Equal Employment Opportunity Statement:
Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Awards and Accolades:
* America's Most Honored Businesses (Top 10%)
* Awarded by USPAAC for Fastest Growing Business in the US
* 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
* Fastest 50 by NJ Biz (2020, 2019, 2020)
* INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
* Top 100 by Dallas Business Journal (2020 and 2019)
* Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
* 2019 Spirit of Alliance Award by Agile1
* 2018 Best of the Best Platinum Award by Agile1
* 2018 TechServe Alliance Excellence Awards Winner
* 2017 Best of the Best Gold Award by Agile1(Act1 Group)

Regards
Divyansh

#INDTECH