IT Asset Management Analyst

Software Guidance & Assistance, Inc., (SGA), is searching for an IT Asset Management Analyst for a CONTRACT assignment with one of our premier Financial Services clients in Philadelphia, PA .

Responsibilities :

• Manage inventory of hardware assets and/or software licenses to sure compliance with IT Asset Management Controls
• Ensure effective and accurate management of the Configuration Management Database (CMDB)
• Receive assets and ensure delivery to correct locations
• Manage lifecycle of hardware and software models from their introduction to their retirement
• Generate and distribute various reports, including compliance reports on current assets and Configuration Items (Cis) and perform trend analyses
• Audit software assets license contracts and hardware assets against actual inventory
• Establish and maintain documentation of procedures
• Take part in other ITSM processes, or as required, perform as a back up to maintain operational activities
• IT Vending Machine inventory and restocking
• Assist with the Change and Configuration Management Process
• Monitor shared mailboxes
• Assist with On/Offboarding of Bank Employees
• Monitor the ServiceNow Incident and Service Request Queues

Required Skills:

• Demonstrates Business Analyst skills such as analytical thinking and problem solving
• Possesses strong teamwork skills and the ability to build and work collaboratively within and across work teams
• Possesses general business acumen
• Strong customer service skills
• Strong oral and written communication skills
• Ability to work well effectively on a team as well as independently with limited supervision
• Ability to communicate with customers, management and coworkers. Regular use of collaboration tools for communication is essential.
• Some moderately heavy lifting (of computers, monitors, printers, etc.) may be required
• Bachelor's degree required or related experience
• Minimum of 3 years demonstrated experience
• ServiceNow experience is essential

Preferred Skills:

• Certification in ITIL Service Management and/or IT Asset Management (IAITAM) preferred

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.