Overview
On Site
Full Time
Skills
Information management
Transformation
IMPACT
FOCUS
Technical Support
Mentorship
Customer support
Web applications
Servers
Apache Tomcat
Nginx
Software development
Scripting
SQL
JavaScript
Docker
Kubernetes
Team building
Leadership
Communication
Legal
Policies
SAP BASIS
Recruiting
Collaboration
Innovation
Strategic management
OpenText
Exceed
Job Details
OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
Your Impact:
We're looking to welcome a Premium Support Engineer to our growing team, with advanced technical skills on OpenText Exstream. You will work on our customer's complex software environments and provide technical support to customers who are developing their solutions. You will be a product evangelist and prepare collateral as needed to present best practices for the use of the OpenText line of software products to ensure customer success. You will ensure customers get the highest level of business value and are satisfied with the products and services they receive from OpenText with a focus on promoting retention, loyalty, and account growth. The overall objective of the Premium Support Engineer is to deliver experiences that customers want to have again - to earn the right to customer-driven growth. This is achieved by building trust, focusing on value, and enabling alignment across the OpenText organization.
What the role offers:
What you need to succeed:
One last thing:
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
OPENTEXT -THE INFORMATION COMPANY
We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose.
CREATE THE FUTURE
We create economic growth that is inclusive and sustainable.
BE DESERVING OF TRUST
The world's most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology.
WE, NOT I
We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems.
RAISE THE BAR
We set high standards and exceptions, to learn, to be better.
OWN THE OUTCOME
We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet.
"We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets." - Mark Barrenechea, CEO & CTO
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
Your Impact:
We're looking to welcome a Premium Support Engineer to our growing team, with advanced technical skills on OpenText Exstream. You will work on our customer's complex software environments and provide technical support to customers who are developing their solutions. You will be a product evangelist and prepare collateral as needed to present best practices for the use of the OpenText line of software products to ensure customer success. You will ensure customers get the highest level of business value and are satisfied with the products and services they receive from OpenText with a focus on promoting retention, loyalty, and account growth. The overall objective of the Premium Support Engineer is to deliver experiences that customers want to have again - to earn the right to customer-driven growth. This is achieved by building trust, focusing on value, and enabling alignment across the OpenText organization.
What the role offers:
- Be the customer's single point of contact for support incidents opened for a specific product center.
- Develop an in-depth understanding of your customer's environment and implementation & develop a strong working relationship with customers.
- Leverage deep technical expertise and knowledge of your customer's environment to resolve incidents more efficiently.
- Provide timely updates on open incidents & coordinate with other OpenText experts as needed to expedite timely resolution.
- Apply best practices to help our customers minimize operational risks and avoid common pitfalls.
- Provide periodic supportability assessments & offer technical support mentoring to increase the customer's knowledge.
- Understand the operational profile of your customer's environment to improve the support that OpenText delivers.
- Act as a strategic partner in developing plans to proactively improve and maintain the customer's software investment.
What you need to succeed:
- Bachelor's degree preferred or Associate degree holder (technical field) with previous working experience in a customer support environment.
- Advanced knowledge of Exstream/Streamserve products.
- Experience working with Web Application Servers (i.e Tomcat, NGINX)
- Programming/Scripting experience (i.e SQL JavaScript)
- Containerization experience (Docker/Kubernetes)
- A proven track record of in-depth technical troubleshooting.
- Strong team building and leadership skills, with the ability to negotiate and resolve conflict.
- Great communication, coordination, and collaboration skills, and ability to navigate complex, matrixed organizations.
- There is potential for travel in this position (25%)
One last thing:
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
OPENTEXT -THE INFORMATION COMPANY
We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose.
CREATE THE FUTURE
We create economic growth that is inclusive and sustainable.
BE DESERVING OF TRUST
The world's most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology.
WE, NOT I
We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems.
RAISE THE BAR
We set high standards and exceptions, to learn, to be better.
OWN THE OUTCOME
We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet.
"We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets." - Mark Barrenechea, CEO & CTO
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.