Jira Engineer

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Jira Engineer

What does a successful Jira Engineer do at Fiserv?

You will provide engineering and process improvement expertise for agile transformation across our Merchant Solutions business. You will be a subject matter expert in Jira capabilities: alignment, adoption, updates and upgrades. You will manage and maintain Jira and Confluence instances, including user management, permission schemes, and project configurations. You will also own, troubleshoot and solve complex customer technical Jira and Confluence related issues, including performance tuning and system optimizations. You will Utilize scripting languages, e.g., Python, Groovy, PowerShell to create custom automation solutions within Jira.

What you will do:

• Customize Jira workflows, screens, fields, and notifications to align with business requirements
• Collaborate with other teams to integrate Jira with external systems using APIs and automation tools
• Configure and maintain Jira integrations with other tools and systems, such as development tools, testing frameworks, CI/CD pipelines, and communication platforms
• Configure and manage Jira add-ons and plugins to enhance functionality and meet specific business requirements
• Ensure proper configuration management and version control of Jira instances and associated plugins
• Error diagnosis and code review as needed, debug, validate, and root cause analysis in Atlassian products

What you will need to have:

• 5+ years of experience in technical support, software services, or system administration for a large end-user community related to the Atlassian suite: JIRA, Confluence and or Bitbucket
• 5+ years of experience with Jira and Confluence Data Center with AWS hosted instances
• 5+ years of experience as a Jira Administrator with extensive knowledge of Jira administration and configuration
• 5+ years of experience writing SQL queries
• 5+ years of experience in automation scripting languages such as Python, Groovy, PowerShell, or similar
• 5+ years of experience integrating Jira with other systems and tools using APIs and automation tools
• Bachelor's degree in computer science, or a relevant field, or an equivalent combination of education, work, and/or military experience

What would be great to have:

• Experience working with Jira Service Manager
• Experience working with Splunk, Dynatrace, Clarity
• Familiarity with AWS Cloud technologies.
• Understanding of ServiceNow, Aha, Flomatika, Allstack, or SailPoint integrations
• Experience understanding and supporting Java-based apps, being able to analyze/troubleshoot Stack trace and Java-based exceptions.

#LI-MK1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies " 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI's Internet Crime Complaint Center.