Service/Repair Manager

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Teledyne Microwave Solutions has over 50 years of experience in the design, development, and manufacture of sophisticated microwave/RF components and integrated assemblies for the most demanding challenges. Our products and capabilities are sought after by civilian and military organizations spanning numerous global markets, including Aviation, Communication, Electronic Warfare (EW/ECM/CIED), Industrial, Missile/UAV, Radar, Satcom, Space, and Test and Measurement. Teledyne Microwave Solutions invests heavily in research and development to maintain the ability to offer the world's most advanced MW/RF capabilities for current and emerging challenges.

Job Summary:

Teledyne Microwave Solutions is looking for a Service Repair Manager. This person will be responsible for but not limited to:

• Prepare, issue, and provide status of return material authorization (RMA) requests along with issuing failure analysis reports
• Generate weekly /monthly RMA warranty back log reports and maintain RMA database
• Routinely access customer portals to upload documentation
• Assure complete customer satisfaction through all stages of the process
• Ownership of all RMA procedures ensuring the customer experience is smooth and effortless
• Ensuring timely compliance with regulatory requirements
• Collaborate with various internal departments and offices on RMA returns and credits
• Interface with customers to obtain input, provide status, or to present to groups
• Resolve difficult issues related to missing/lost/damaged product with customers
• Generate, monitor, and present reporting metrics
• Coordinating with Quality to resolve factory problems and generate and monitor reporting metrics
• Develop service and repair strategies to help the company achieve strategic goals and objectives
• Make technical suggestions regarding modifications to documentation, product performance and failure analysis
• Study and standardize procedures to improve efficiency of the Service Team
• Responsible for ensuring the accuracy and completeness of all repair orders and return authorizations
• Ability to work under strict deadlines in excess of 40 hours weekly
• Cross train with Inside Sales for back up support
• Encourage team members to be productive, friendly, professional, and integrity-driven by maintaining a positive demeanor and objective approach to customer conflict

Requirements:

• Self-motivated and self-directed

• Bachelor's degree with 2+ years' experience as a Service Repair Manager

• Experience that demonstrates strong technical leadership and problem-solving skills - able to comprehend complex systems and explain these systems to others

• Creativity and initiative as well as a high level of independent judgment - able to deliver quality results with little supervision
• Ability to collect and present data
• Ability to work independently or as a part of a team

• Must be proficient with Windows and OS based computer platforms

Salary Range:
$74,800.00-$99,880.000

Pay Transparency

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.