Admissions CRM Manager / Slate Administrator- Hybrid

Admissions CRM Manager / Slate Administrator- Hybrid
Job Number: 2024-46812
Category: Administrative Professional
Location: Worcester, MA
Shift: Day
Exempt/Non-Exempt: Exempt
Business Unit: UMass Chan Medical School
Department: School - Communications - W400300
Job Type: Full-Time
Salary Grade: 74
Union Code: Non Union Position -W60- Non Unit Professional
Num. Openings: 1
Post Date: Oct. 4, 2024

POSITION SUMMARY:

Under the general direction of the Lead Admissions Marketing Specialist, the Admissions CRM Manager / Slate Administrator is primarily responsible for administering the Schools CRM system, Slate by Technolutions. The position will serve as the primary point of contact for admissions staff in the School of Medicine, Graduate School of Nursing, and Graduate School of Biomedical Sciences and other constituents to provide support for Slate. The successful candidate will have experience managing Slate operational activities, including, but not limited to, building and maintaining the Slate system throughout the admission cycle from prospect to enrollee, including the management of user security, support for applicant and portal/web functions, the creation of reports and documentation, and training for users and staff.

ESSENTIAL FUNCTIONS:

• Oversees recurring and ad-hoc imports and exports, process automation, regular file transfers between Slate, PeopleSoft, and centralized application services (CAS), and other tasks to ensure system performance and maximize system efficiency.
• Design, test, format, quality assure, and analyze standard, customized, and ad hoc management reports as needed to support emerging initiatives at all phases of admissions funnels. Assist with analysis of data and statistics/projections as needed.
• Create and implement queries and processes to enable professional and operations staff to perform their daily responsibilities most efficiently and accurately.
• Supports, in conjunction with admissions liaisons, daily functions and processes for 6,000+ applications including student record maintenance.

Data Management:

• Oversee all data operational activities, including implementation, processes, trainings, and procedures of Slate. Apply technical expertise to support functionality and develop solutions for Slate, including reporting and analysis of system data.
• Ensure that data related to prospective students is collected, entered and maintained in a manner that effectively supports student relationship management and increases applicant yield.
• Assist in mining relevant data from Slate for use in data-driven decision making.

Cross-Institutional Collaboration:

• Serve as the functional manager of Slate, liaise with internal and external CRM support providers, including admissions departments, University I.T. and Technolutions to test new functionality and upgrades to Slate as well as data security and integrity measures.
• Lead and leverage the expertise of admissions staff and technology partners to ensure applicant information at all stages of enrollment funnel is captured and managed strategically and in support of meeting enrollment goals.
• Support all Slate needs of the admissions teams, including but not limited to travel, events, application management, admission reading, portal building and decision letters.
• With direction from admissions leadership, manage queries and create reports for the purpose of measuring, analyzing, and assessing admission data and results.
• Collaborate with the Lead Admissions Marketing Specialist to develop, launch, and update communications using multi-channel outreach as needed for effective, competitive marketing and recruiting.
• Document processes, develop procedure manual, and provide support and CRM training to staff on an ongoing basis for the professional development of users.

Platform Optimization:

• Build and update all Slate-hosted applications and forms.
• Maximize efficiency and accuracy with application review, scholarship programming and assignment, and decision release as needed using Slates capabilities.
• Streamline processes, document workflows, and find opportunities for operational efficiencies within and between graduate schools and across the admission lifecycle. For example, create queries to assess critical data points needed or missing (i.e., student type, status, and term fields).
• Maintain best practices and data standards to continually improve processes and outcomes.
• Perform other duties as required.

REQUIRED QUALIFICATIONS:

• Bachelor's degree in a related field required. Masters degree preferred.
• Minimum of 3 years of experience in higher education or comparable field.
• Experience with development and management of Slate. Experience with the import and export of data preferred.
• Excellent technical, interpersonal, communication, organization and time management skills.
• Must possess a professional and service-oriented demeanor, including composure, tact, diplomacy, and discretion.
• Ability to work efficiently and calmly in a detailed oriented manner and deadline-driven environment.
• Demonstrated skills in prioritizing assignments to complete work in a timely fashion and ability to anticipate and plan for cyclical activities.
• Demonstrated knowledge of web development languages HTML and CSS. Experience with additional technical languages such as JavaScript, SQL, and XML preferred.
• Data management, including security and integrity, experience.
• Demonstrated ability to work independently and as part of a team.
• Demonstrated ability to work with diverse groups and populations.

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