Tech Support Live Specialist

Overview

On Site
Hybrid
BASED ON EXPERIENCE
Full Time
Contract - Independent
Contract - W2

Skills

IT Infrastructure
Technical Support
Conflict Resolution
Problem Solving
Analytical Skill
Communication
Network Design
Cabling
Switches
Routers
Firewall
System Security
Operating Systems
System Imaging
Computer Hardware
Encryption
Enterprise Resource Planning
End-user Training
Documentation
Cloud Computing
Collaboration

Job Details

Title: Technical Support Specialist

Location: Northeastern United States
Employment Type: Contract

Description:
* We are seeking a dedicated Technical Support Specialist to ensure the seamless operation of IT systems across multiple locations, including support centers and administrative offices.
* This role involves troubleshooting hardware and software issues, assisting users with system functionality, and maintaining IT infrastructure.
* The ideal candidate will provide hands-on support, both on-site and remotely, while collaborating with internal teams and external vendors to resolve technical challenges efficiently.

Required Skills:
* 5+ years of IT support experience or a degree in a related technical field.
* Strong problem-solving and analytical abilities with excellent communication skills.
* Expertise in diagnosing and resolving hardware and software issues across multiple platforms.
* Proficiency in network infrastructure, including cabling, switches, routers, and firewalls.
* Experience with system security best practices and troubleshooting.
* Ability to configure, monitor, and support IT networks.
* Familiarity with operating systems and software applications commonly used in business environments.
* Strong knowledge of system imaging, hardware deployment, and maintenance.
* Ability to coordinate with external vendors to escalate and resolve issues.
* Willingness to travel between sites as needed.

Desired Skills:
* Experience with encryption software and security applications.
* Familiarity with enterprise resource planning and support ticketing systems.
* Ability to provide user training and documentation on IT best practices.
* Understanding of cloud-based collaboration tools.

Compensation:
Pay Range: $25/Hr

Benefits:
Learn more about our benefits offerings here: ;p>EEO Statement:
Learn more about our EEO policy here: ;p>#LI-ST1

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