Overview
On Site
$30 - $33
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
AV & Video Conferencing
Meeting Room Technology Specialist
Job Details
Role: Meeting Room Technology Specialist- AV & Video Conferencing
Location: Chicago, IL-Onsite
Job Type: Contract
Job Description:
- Meeting Room Specialist is currently required to work for global enterprise grade customers.
- Manage the Audio Video devices and catalog build up
- You should like working in a customer facing environment and be prepared to travel.
- Work Experience: 5-8 Years
Meeting Room Specialist to have the following experience:
- Expert-level experience on Cisco WebEx Cloud services or Zoom Video Services such as Meetings, Events
- Expert-level experience on WebEx hybrid setup (call, calendar, directory, WebEx edge for devices, WebEx Video mesh)
- Expert-level experience in WebEx control hub administration, Workspaces and WebEx Teams, Cloud Video interoperability
- Experience on Cisco Telepresence portfolio including Cisco meeting Server, TMS
- Experience on Cisco Video endpoints such as WebEx room kit
- Experience on Poly or Crestron or Yealink Video endpoints
- Experience on Monitoring tool such as IR Prognosis, Vyopta, Nectar etc.
- Experience with scripting languages such as Python, PowerShell, JavaScript etc.
- Proficient with protocols like SIP, H323, RTP, SAML etc.
- Good understanding of Certificates, DNS, AD, Rest APIs
Education & Certification:
- Minimum bachelor s degree preferably in Computer Science or Information Systems.
- Cisco DevNet Certifications (Preferred)
- Cisco CCNP Collaboration (Preferred)
Key Responsibilities:
- To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions / Reopen Cases.
- To maintain high login Efficiency (Availability) for customers.
- To provide level 1 remote desktop support to resolve tickets / provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time.
- To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists / route problems to 2nd and 3rd level IT support staff as the case be.
- Work on value adding activities such Knowledge base update & self-development.
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