Global Service Commodity Manager

Position Title: Global Service Commodity Manager - Diesel / Transmission / Driveline

Location: Hybrid. Auburn Hills, MI.

The Service, Parts & Customer Care Organization is currently seeking a highly skilled, solutions-oriented Global Service Commodity Manager - Diesel / Transmission / Driveline to join the Technical Assistance team at Mopar Headquarters, in Auburn Hills, Michigan, or as a remote working opportunity. The Global Service Commodity Manager will be responsible for managing a highly talented technical support team and executing deliverables aligned to field issue resolution initiatives. The selected candidate will be responsible for leading the resolution of product related field issues and ensuring the success of field action repairs. The role will require strong leadership characteristics and technical proficiency in order to achieve cross functional buy in on repair direction and ensure repair effectiveness.



Qualifications:

• Bachelors degree in Engineering, Automotive Technologies or a closely related field.


• Minimum 3 years of leadership experience with proven ability to develop effective working relationships with internal and external users/customers and stakeholders.


• Minimum 5 years of technical experience directly related to the design or repair of vehicle diesel, transmission, and driveline systems and components.


• Ability to deal effectively with a wide range of dealership personnel and field operations staff


• Proficient in Microsoft Office Excel, PowerPoint, Access, Word

Responsible for the following:

• Champion for the resolution of product issues identified though Field Reporting, & various call center data trends.


• Daily interaction with Product Development, Customer Experience, and Technical Safety and Regulatory Compliance (TSRC) at varying levels of management to ensure successful field resolution of product issues.


• Primary internal global escalation point to ensure the timely release of pending field actions.


• Primary liaison to direct Product Development and Customer Experience for appropriate repair methods and communication strategy.


• Maintain awareness of all field issues impacting the respective commodity areas.


• Maintain expertise in past, present, and future vehicle diesel, transmission, and driveline systems and repair processes.


• Investigate, propose, and implement solutions for issues relating to Fixed First Visit.


• Project manage and lead initiatives to improve Fixed First Visit, Customer Service Index (CSI), and other service related projects.


• Daily management of the commodity specific Field Technical Support team - including team member development, performance goals, and workload balance.


• Employee will need to work cross functionally to provide guidance in field and dealer processes and provide appropriate direction to ensure the successful resolution of product related field issues.


• The selected candidate must also be able to identify and implement solutions to enhance departmental performance and efficiency.


• Other projects and tasks as delegated.

Additional Skills:

• Strong supervisory, presentation, communication, and writing skills.


• Self-motivated with a commitment to team orientation.


• Ability to interact effectively with various management levels.


• Ability to multi-task and prioritize in a challenging and fast-pace work environment.

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About Advantage Technical

With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit .


Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.


All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.