IT Support Specialist

    • DEG Services
  • Concord, ON
  • Posted 26 days ago | Updated 23 hours ago

Overview

On Site
Full Time

Skills

Microsoft Excel
Hardware Support
User experience
Server administration
Print servers
Account management
Telecommunications
Resource management
Oracle Linux
English
Problem solving
Critical thinking
IT security
Regulatory Compliance
Performance tuning
Help desk
Computer hardware
Operating systems
Microsoft Windows
OS X
Linux
Network
Communication
Virtual private network
Organizational Skills
FOCUS
Cabling
Management
Technical Support
Preventive maintenance
Performance management
Project management
System integration testing

Job Details

Job Description

Job Description
Salary:

The IT Support Specialist will provide technical assistance to end-users and ensure the smooth operation of IT systems and infrastructure. The ideal candidate will excel in troubleshooting a wide range of hardware, software, network, and server-related issues while maintaining optimal performance and organization of IT resources.


Key Responsibilities:

  1. Hardware Support:
  • Troubleshoot hardware concerns, including keyboards, monitors, and desk phones.
  • Manage user workstation setup, relocation, and cable organization.
  • Coordinate and manage warranty repairs and replacements.
  1. Software and Operating Systems Support:
  • Troubleshoot issues with operating systems and installed applications.
  • Optimize workstation configurations and performance for efficiency and user experience.
  • Manage software licenses to ensure compliance.
  1. Network and Server Support:
  • Diagnose and resolve network and server-related concerns, including print server communication.
  • Address network stability, speed, and remote connection issues.
  1. User Support and Technical Assistance:
  • Provide hands-on technical support to end-users, resolving issues promptly.
  • Assist users with password updates and account management.
  1. Telecommunication Support:
  • Troubleshoot phone system and desk phone issues.
  1. IT Resource Management:
  • Organize and maintain IT hardware and related equipment.
  • Ensure efficient cable management and IT workspace organization.


Key Competencies

  • Excellent verbal and written communication skills in English
  • Problem-solving and critical-thinking abilities.
  • Knowledge of IT security protocols and software compliance.
  • Familiarity with workstation performance tuning.


Education and Experience

  • Completion of university degree/college diploma in a STEM discipline and/or 1-2 years related experience
  • Proven experience in IT support, help desk, or a similar role.
  • Strong troubleshooting skills in hardware, software, and network environments.
  • Proficiency in managing operating systems (Windows, MacOS, or Linux).
  • Basic understanding of network configurations and server communication.
  • Experience with remote connection tools and VPN troubleshooting.
  • Excellent organizational skills with a focus on cable management and IT equipment organization.
  • Ability to manage multiple tasks efficiently and provide exceptional end-user support.


Working Conditions

  • Typical office hours: Monday to Friday - 9:00 am to 5:00 pm, sometimes requiring overtime hours.
  • Moderate physical effort. Requires a moderate amount of sitting/standing/kneeling for prolonged periods of time.
  • Essential Physical Requirement for the job (must be able to lift 40 pounds, sit/stand for 8 hours)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.