Overview
Skills
Job Details
Maintenance & Operations Manager – Medicaid/MMIS
Location: Boise, ID
About Us:
Known for “Delighting the Client” through performance, innovation, and an employee-centric culture, S2Tech is a fast-growing IT consulting company serving clients in over a quarter of the United States. We are widely recognized as a leading provider of both technical and business services in support of Health and Human Services related projects.
Why S2Tech?:
- Stable privately-owned company with a strong reputation for building long-term client relationships through the delivery of consistent value-based service
- 25+ years providing IT and Business services to private customers and government programs throughout the United States
- Expansive client portfolio and active projects – employees benefit from innovative project exposure and in-house skill development training/courses
- Corporate culture that emphasizes the importance of family and promotes healthy work-life balance
- Offer competitive pay and a range of benefits including:
- Medical / Dental / Vision Insurance – insurance premium assistance provided
- Additional Insurance (Life, Disability, etc.)
- Paid Time Off
- 401(k) Retirement Savings Plan & Health Savings Account
- Various training courses to promote continuous learning
- Corporate Wellness Program
- Be part of a company that gives back through its non-profit organization, Fortune Fund, which was launched in 2001. The goal of the Fortune Fund is to close the rural/urban divide by ensuring children in rural communities in India and the United States understand the importance of education & are aware of professional career opportunities, allowing them to link their professional & educational goals
Job Overview:
We are seeking a skilled Maintenance & Operations (M&O) Manager to support the successful transition of the Idaho MMIS System Integration (SI) Hub from implementation to steady-state operations. This role will begin in the latter phases of the project and will ensure that systems, processes, and infrastructure are fully integrated and operationally sound for long-term sustainability. The M&O Manager will be responsible for standing up and overseeing ongoing operations support, coordinating across IDHW teams, module vendors, and technical staff to establish reliable, secure, and efficient system maintenance processes.
Responsibilities:
- Lead the transition from system implementation to maintenance and operations for the MMIS SI Hub
- Ensure the seamless integration of system components, infrastructure, and processes to support ongoing performance, monitoring, and updates
- Coordinate with IDHW and vendor stakeholders to develop and manage M&O procedures, tools, and documentation
- Oversee incident management, service requests, system updates, and performance monitoring
- Ensure systems are aligned with CMS modularity requirements and state/federal compliance
- Support knowledge transfer and training to IDHW personnel for ongoing operational continuity
Qualifications:
- Minimum of four (4) years of experience in systems integration, software development methodologies, IT infrastructure, and database management
- Strong understanding of system operations, monitoring, and maintenance best practices
- Proven experience working in IT with some management or team leadership responsibilities
- Excellent organizational and communication skills to coordinate across multi-disciplinary teams
Preferred:
- Experience working within state Medicaid programs and familiarity with Medicaid M&O processes and expectations
- Background in large-scale healthcare or government IT systems
- Experience with transition planning and operational readiness assessments
- Understanding of CMS compliance and reporting requirements for MMIS platforms
S2Tech is committed to hiring and retaining a diverse workforce. We are an equal opportunity employer making decisions without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.