Desktop Support Technician II

Airswift is seeking a skilled IT Infrastructure Operations Specialist to join our cross-functional operations team supporting the Montney site.

This dynamic role requires expertise in mobility, desktop systems, and telecommunications. You'll play a critical role as an IT liaison, fostering strong business relationships while ensuring seamless operational technology support in a fast-paced Oil & Gas environment.

Key Responsibilities

• Customer Support & Troubleshooting:

  • Serve as the primary point of contact for IT support, resolving desktop, laptop, and mobile device issues, including hardware, software, printers, scanners, and peripherals.
  • Troubleshoot and repair desktop systems to ensure seamless integration with networks, drives, and business applications.
  • Communicate with end-users via phone, email, and remote diagnostics to address, replicate, and resolve reported issues.

• Network & Telecommunications Support:

  • Collaborate with the Telecommunications (TCOM) team to maintain and enhance field network infrastructure, including Well Pad Business Communications and hardware replacements.
  • Troubleshoot complex network issues using peer-to-peer communication analysis and packet captures.
  • Plan and implement network changes, ensuring minimal impact on Oil & Gas operations.
  • Assist in monitoring and reporting network performance metrics to BU Operations and IT leadership.

• Process Control Support:

  • Work with the IT Automation team to manage Process Control Networks (PCN), ensuring uninterrupted production by maintaining connectivity.
  • Support installation, commissioning, and troubleshooting of process control systems at production facilities.

• Wireless Technology Support:

  • Provide hands-on support for various wireless technologies, including microwave communication (point-to-point and point-to-multipoint), Wi-Fi (802.11), land mobile radio systems (LMR), and SCADA systems (RTUs, PLCs, data collectors).
  • Coordinate with contractors for site visits and issue resolution.

• Inventory & Vendor Management:

  • Track IT hardware inventory and collaborate with vendors to maintain and expand network cabling as needed.

• Project Participation:

  • Contribute to testing, documentation, and implementation of IT-related projects.

Qualifications

• Experience:

  • 3 5 years of relevant experience in IT infrastructure operations or similar roles.
  • Experience with Oil & Gas operations is an asset but not mandatory.

• Technical Skills:

  • Proficient in troubleshooting and configuring desktop systems, networking equipment, and wireless technologies.
  • Basic understanding of network communication protocols and infrastructure.
  • Familiarity with SCADA, PCN, and automation systems is highly desirable.