Claims Transformation Product Owner

Job Description

The Product Owner is the mini-ceo of the digital product, service, or capability that the digital product team builds and owns. The product owner will create, shape and own the digital vision and roadmap, prioritizing for agent and customer impact and business value to deliver Chubb's product and coverage solutions digitally. Main responsibilities includes managing stakeholder expectations, leading the product to success through representing the voice of the customer, defining and prioritizing Team efforts; collaborating with Team members, including the development team and Agile Practitioner to develop, design, build and launch the product while also interfacing with other Team Owners across different digital transformation domains to ensure overall alignment.

Qualifications

• Lead solutions to overall success using input from the team, stakeholders and customers
• Own the holistic team performance to business objectives and outcomes to deliver Chubb's digital claim experience
• Balance cross-functional inputs to set direction for squad and own the solution strategy that is shaped through the domains and the business
• Work with business intelligence and process engineering partners to track and measure processes, solution progress and outcomes, using well defined KPIs that tie back to OKRs
• Define, refine, and prioritize user stories/epics/tasks on a daily basis including leading interactions with other units
• Observe, learn about, contact and analyze end users of the solution, and clearly communicate the requirements to the team
• Facilitate planning of team sprints to reaffirm priorities and agree on business requirements
• Create, maintain and prioritize the team backlog using input from the team, stakeholders and customers
• Specify acceptance criteria for each user story and write acceptance tests
• Facilitate release planning with stakeholders and participate in sprint meetings
• Build and maintain relationship with the stakeholders
• Coach development and design teams with detailed guidance during solution development
• Integrate usability studies and research into solution requirements to enhance user satisfaction

Functional competencies

• Able to combine both deep business and product knowledge with technical know-how on digital and insurtech related solutions, processes, and partnerships
• Demonstrated ability to think both strategically and tactically
• Experience managing and launching an insurtech or digital solution
• Excellent communication and presentation skills, very comfortable speaking with senior leaders
• Strong self-motivator, with a contagious ability to spread energy to team
• Knowledge of Agile values, principles and practices; certified Scrum product owner is a plus

Technical competencies

• Experience as a Product Owner delivering automation, straight through processing, infrastructure, or insurtech solutions/capabilities
• Strong knowledge of software development lifecycle related to the insurance tech industry
• Experience in Agile methodologies
• Experience with customer journeys and customer experience, with particular reference to insurance industry expectations for clients, business partners, and employees

The pay range for the role is $157,000 to $215,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.