Production Support Engineer

Location: Southlake, TX
Description: Our top financial client is currently seeking a Production Support Engineer

Job Title: Junior Production Support Engineer

Location: Southlake, TX/ Boston, MA (Hybrid)

Contract: 12+ Months (Contract To Hire/ Extend)

Summary:

• This is a Production Support role in Wealth and Asset Management Engineering Technology Operations team that supports Wealth Management applications. In this role, the candidate will be interacting with several internal and external teams, driving issue analysis and resolution, recommending solutions, and helping to promote the overall support strategy.

What you are good at:

• Proactively detecting, troubleshooting, and resolving all issues affecting production applications. This involves coordination with and escalation to development and external teams where necessary. This team owns all issues escalated to Technology Operations until it is resolved, or a workaround is provided to end users.
• Provide clear, concise, and timely communication to affected parties during the investigation and resolution of any individual or system-wide outage
• Responsible for ensuring the Change Implementation Management policies are adhered to for all changes deployed to Production.
• Work with business/development teams at the appropriate stages in model/application development to ensure any new systems or projects meet the Production standards
• Constantly update knowledge repository, ensure information regarding any support related activities or issues are available and easily accessible.
• Responsible for servicing all requests for data or other activities that require access to Production systems
• The goal is to improve self-reliance and reduce dependency on the availability of development or external team resources for the initial troubleshooting and resolution of problems. What you have:
• Solid track record in an operational/support role, understands incident/problem/change management and how to drive stability across organizations.
• Experienced Support Analyst with a background of supporting Wealth Management Advisors or users
• Strong sense of ownership, customer service and integrity demonstrated through clear communication and positive action. Be able to easily communicate with senior business and technology stakeholders during production incidents
• Hands-on professional that understands both code and infrastructure
• A self-starter who can identify weaknesses in infrastructure/code and drives solutions with automation, tooling and enhancements by working closely with Scrum teams
• Passion for eliminating repetitive manual processes using automation

Qualifications & Experience: Technical Skills - Required

• Operating System: Windows Environment
• Databases: SQL Server
• Experience with Cloud Services (AWS), including monitoring, resilience, maintainability, and performance
• Scripting Languages - Python, Powershell
• Knowledge of CI/CD tools like Bamboo / BitBucket
• Scheduling Tools - Control M
• Experience in implementing processes for proactive monitoring, alerting, trend analysis and self- healing systems.
• Ability to debug and troubleshoot by examining logs, using debuggers, dashboards etc. (Splunk)
• Knowledge of Agile methodologies 3 Plus years of support/developer experience in financial services Personal Characteristics
• Strong problem-solving skills with ability to analyze and understand data
• Keen focus on metrics and trend analysis
• Self-motivated with exceptional oral and written communication skills, ability to communicate clearly and concisely
• Ability to forge strong relationships and coordinate effectively with multiple parties during outages and actively communicate updates to Application Development and Business partners
• Detail oriented and organized with strong analytical skills.
• Self-starter and ability to multitask with a can do attitude

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Contact:

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