Overview
Remote
On Site
Compensation information provided in the description
Full Time
Skills
Pharmaceutics
Preventive maintenance
Performance management
Project management
Billing
Process improvement
Customer satisfaction
Customer relationship management (CRM)
Back office
Pharmacy
Collaboration
Continuous improvement
Personal development
Problem solving
Management
Reasoning
Training
Communication
Microsoft Excel
Job Details
Job Description
Job Description
Support Specialist
Pharmaceutical
$22.00 per hour
Contract Through May 2025
Monday-Friday, 8:00am-4:30pm
Remote
What you ll be doing:
- Build and maintain strong customer relationships, providing exceptional service and support
- Address billing inquiries, service requests, and process improvements to enhance customer satisfaction
- Identify upselling opportunities to increase revenue from customer relationships
- Manage PSAO solution enrollment, acting as a back-office resource for pharmacy customers
- Stay up-to-date with PSAO member requirements and industry changes
- Collaborate with internal and external teams to deliver seamless service
- Use customer feedback for continuous improvement and personal development
- Apply knowledge and problem-solving skills to resolve technical challenges
- Manage projects of moderate complexity with sound reasoning and accuracy
- Work independently with general guidance, receiving detailed instruction on new initiatives as needed
Who we re looking for:
- Bachelor s degree
- 2-4 years experience
- Managed Care knowledge preferred
- Strong communication skills
- Excel user knowledge
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.