Overview
On Site
Full Time
Skills
Help Desk
FOCUS
Customer Facing
Collaboration
Virtual Machines
Computer Networking
Storage
VMware
Printers
Microsoft Windows
Tier 1
Problem Solving
Conflict Resolution
Android Development
Cisco
Citrix
Database
Information Retrieval
Investor Relations
International Relations
Active Directory
Computer Hardware
Configuration Management
Management
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are seeking a skilled Help Desk Analyst to join our team in Carmel, Indiana. The role involves collaborating with our Tech Assistance Center, managing Level 1 ticketing, and addressing end user needs. The position offers a contract to permanent employment opportunity, with a focus on providing tier 1 troubleshooting and maintaining client-facing professionalism.
Responsibilities:
Manage Level 1 ticketing and respond to end user needs efficiently
Collaborate with the Tech Assistance Center to resolve technical issues
Troubleshoot issues related to virtual machines, networking, and storage in a VMware environment
Set up and troubleshoot printers and other hardware components
Uphold professionalism when interacting with clients and handling their issues
Utilize Active Directory and O365 for various tasks
Work with a variety of Windows versions, including 10 and 11, to support user needs
Provide Tier 1 desktop problem solving and resolution
Leverage knowledge of Android Development, Cisco Technologies, Citrix Technologies, and Configuration Management
Manage and deploy EO/IR systems, Apple Devices, and Computer Hardware effectively
Requirements
Proficiency in Android Development
Expertise in Cisco Technologies
Familiarity with Citrix Technologies
Proficiency in handling various Database systems
Experience with EO/IR systems
Knowledge of Active Directory
Ability to troubleshoot Apple Devices
Understanding of Computer Hardware components
Experience in Configuration Management
Experience in managing Deployments
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are seeking a skilled Help Desk Analyst to join our team in Carmel, Indiana. The role involves collaborating with our Tech Assistance Center, managing Level 1 ticketing, and addressing end user needs. The position offers a contract to permanent employment opportunity, with a focus on providing tier 1 troubleshooting and maintaining client-facing professionalism.
Responsibilities:
Manage Level 1 ticketing and respond to end user needs efficiently
Collaborate with the Tech Assistance Center to resolve technical issues
Troubleshoot issues related to virtual machines, networking, and storage in a VMware environment
Set up and troubleshoot printers and other hardware components
Uphold professionalism when interacting with clients and handling their issues
Utilize Active Directory and O365 for various tasks
Work with a variety of Windows versions, including 10 and 11, to support user needs
Provide Tier 1 desktop problem solving and resolution
Leverage knowledge of Android Development, Cisco Technologies, Citrix Technologies, and Configuration Management
Manage and deploy EO/IR systems, Apple Devices, and Computer Hardware effectively
Requirements
Proficiency in Android Development
Expertise in Cisco Technologies
Familiarity with Citrix Technologies
Proficiency in handling various Database systems
Experience with EO/IR systems
Knowledge of Active Directory
Ability to troubleshoot Apple Devices
Understanding of Computer Hardware components
Experience in Configuration Management
Experience in managing Deployments
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.