Hardware Refresh Technician

Job Summary: Are you an experienced IT professional with a knack for managing hardware refresh projects? We are looking for a dynamic and enthusiastic IT Support Specialist to lead our hardware refresh project! If you have a proven track record in supporting hardware refresh projects, managing inventory, and coordinating with vendors, this is the perfect opportunity for you.
Key Responsibilities:

• Project Leadership: Serve as the primary point of contact for the hardware refresh project, ensuring smooth communication and coordination.
• Inventory Management: Assign temporary device names in Active Directory and add devices to the inventory management system.
• Coordination: Coordinate and communicate hardware delivery schedules, desktop installation, and Installation Qualification (IQ).
• Technical Support: Provide high-level technical support, troubleshoot complex problems, and escalate issues to appropriate IT staff as needed.
• Implementation: Perform systems Installation Qualification (IQ) and implementation.
• Documentation: Update inventory management systems and SharePoint sites as applicable.
• Project Meetings: Attend project meetings, provide project status updates, and assist the project team with technical issues related to hardware implementation.
• Quality Assurance: Ensure that system hardware, operating systems, software systems, and related procedures adhere to quality standards and SOPs.

Qualifications:

• Minimum of 3 years of experience supporting hardware refresh projects.
• Experience with hardware delivery and vendor coordination.
• Strong inventory management experience.
• 3 years of Active Directory experience, including adding devices to a domain.
• Excellent problem-solving and critical thinking skills to quickly identify and resolve issues.
• Ability to document processes, train team members, and ensure smooth operations.
• Experience with IT service management tools and ticketing systems.
• Willingness to work collaboratively with the IT leadership team and other departments.

Additional Skills & Qualifications:

• iPad support experience is a plus

Pay and Benefits
The pay range for this position is $20.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Bannockburn,IL.
Application Deadline
This position is anticipated to close on Apr 11, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.