Overview
Skills
Job Details
Job Description
QUALIFICATIONS:
- Bachelor of Arts, or a Bachelor of Science, in Computer Science.
- Five (5) or more years experience with the following: (1) SharePoint development and system administration. (2) Microsoft Power Apps integration, JavaScript, C#, SQL and .NET frameworks.
SCOPE OF WORK
Responsible for the following: General
- Integration of SharePoint with Microsoft products and workflows. Development and support of existing and planned Microsoft SharePoint sites, strategies, frameworks, and standards.
- End user support of SharePoint applications.
Microsoft SharePoint
Projects may include analysis, design, development, support, and user training for new and existing departmental SharePoint sites as well as assistance in the development of a wider strategy and framework for online communication and collaboration. The Successful Offeror will provide senior level project strategic planning and detailed technical development and training support for these, and related projects as assigned.
Tasks may include, but is not limited to, the following:
(1) Support daily use of and enhancements to existing SharePoint sites.
(2) Analyze, design, develop, and document new SharePoint sites as needed.
(3) Assist in the development of an enterprise strategy and framework for the ongoing use of SharePoint and the integration of SharePoint with other communication and collaboration vehicles.
(4) Ensure the creation and review of designated project deliverables.
(5) Provide demonstrations and training as needed during project development, testing, and deployment.
(6) Document code development and related workflows.
(7) Provide design, troubleshooting, and end user support of SharePoint applications.
(8) Provide management reporting as designated.
End-User Support of SharePoint Applications
a. End user support tasks involve helping users resolve technical issues and providing guidance.
b. Tasks may include, but is not limited to, the following:
(1) Troubleshooting Issues (e.g., Diagnosing and fixing software problems reported by users).
(2) Account Management (e.g., Assisting with account setup, password resets, and access issues).
(3) User Training (e.g., Offering training sessions or resources on using software tools effectively).
(4) Documentation (e.g., Creating and maintaining user manuals, FAQs, and troubleshooting guides).
(5) Remote Support (e.g., Using remote desktop tools to resolve issues directly on the user s machine).
(6) Feedback Collection (e.g., Gathering user feedback to improve services and support).
(7) Incident Reporting (e.g., Documenting issues and resolutions for future reference and analysis).
(8) Escalation (e.g., Identifying issues that require higher-level technical support and escalating them accordingly).
(9) System Monitoring (e.g., Keeping an eye on system performance and user activity to preemptively address issues).
(10) Patch Management (e.g., Ensuring software and systems are up to date with the latest patches and updates).
(11) Onboarding Support (e.g., Assisting new users with their initial setup and orientation).
The personnel fulfilling tasks understand that they must work together as an integrated team to ensure the most efficient and effective customer support. Each team member cross-trains in all of the support areas and works with other team members within an integrated framework to ensure problems, solutions, and lessons learned are communicated so that first call resolutions are increased, trends are identified, root causes are resolved, and repeat problems are avoided. The key to our success is having flexible team members that have a clear understanding of performance metrics, are prepared to provide support where needed and have access to clear and accurate support documentation to ensure customers are supported correctly no matter the technician providing the support. Integrated into these processes and procedures is a quality control plan. This quality control oversight ensures that the procedures are being followed and that customer satisfaction is being accurately measured. Through the application of repeatable processes and procedures and the quality assurance oversight, we demonstrate an ability to enhance customer satisfaction and service efficiency while tailoring the system to accommodate the unique needs of your customer base support.
The CompCamp, Inc. Technical Support Team takes pride in our more than 16 years of success providing quality technical support and exemplary customer service.