Technical Specialist 2 - Washington, DC

Your Future at M.C. Dean

We're seeking people driven to excellence and inspired to have a meaningful impact powering, automating, integrating, and securing the world's most critical infrastructure and facilities. This translates into fulfilling opportunities for employees driven to excel in a meaningful career. As an employee at M.C. Dean, you will join forces with more than 5,800 professionals who engineer and deploy automated, secure and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Together, we transform the way complex, large-scale systems are designed, delivered, and sustained-enhancing client outcomes, improving lives, and changing the world for the better.

We are seeking a Technical Specialist 2 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.

Clearance/Citizen Type: No Clearance Required.

Work Type: Full-time

What you'll do:

The Tech Specialist will demonstrate the following capabilities:

• Analyze system performance and recommend improvements
• Provide support to the system administration and engineering team
• Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
• Communicate with customers, manufacturers, vendors and system administrators
• Train system users and other system support personnel
• Analyze and modify preventive maintenance checklists for system changes
• Troubleshoot system performance issues and implement corrective actions
• Organize and prepare detailed documentation of system performance, including service request records and analysis
• Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
• Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
• Provide on site system support post deployment
• Read and interpret engineering drawings
• Understand SOP and SOW documentation
• Ensure test lab equipment is maintained
• Interface with engineering team to ensure design efficiency
• Interface with internal and external customers demonstrating excellent oral and written communication skills
• Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
• Read blue prints, schematics and statements of work (SOW).
• Coordinate with field personnel and/or engineering team to discuss any potential installation issues
• Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
• Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).
• Perform all duties with minimal direct supervision

Key Requirements

• High School Diploma/GED with 8+ years of experience with installation, troubleshooting and/or testing of electronic security systems
• Or Associates with 6+ years of experience
• System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
• Reliable attendance at customer site during work hours required by customer

Desired Qualifications:

• Certification in CCure 9000 Access Control System
• Certification in Bosch Digital Video Systems
• Certification in Gallagher Access Control System
• Microsoft SQL Server and Microsoft Server 2019/2022 experience
• Dell Storage Area Networks, Brocade, and Cisco network equipment
• VM Ware Setup, configuration, Maintenance and operational Experience
• WSUS Maintenance, configuration, and operational Experience
• Configure and manage UNIX and Windows operating systems
• Install and load system operating software

What we offer:

• A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
• An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
• Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
• Open and transparent communication with senior leadership as well as local office management.

We offer an excellent benefits package including

• A competitive salary
• Medical, dental, vision, life, and disability insurance
• Paid-time off
• Tuition reimbursement
• 401k Retirement Plan
• Military Reserve pay offset
• Paid maternity leave

Pay Range: $78,675 - $104,900

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.